Project Better Energy Ltd
Call Centre Advisor
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We’re now looking for enthusiastic and customer-focused Call Centre Advisors to join our growing team. You’ll be the first point of contact for customers who have already expressed an interest in our products. No cold calling just be the first voice our customers hear on their journey to sustainable living.
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Previous experience in a call centre or customer service environment
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Clear, confident and friendly telephone manner
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Great communication and listening skills
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Basic IT & CRM skills
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Ability to follow scripts, processes and compliance requirements
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Strong customer service focus
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Able to work towards targets in a positive, professional way
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Punctual, reliable and team-oriented
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A willingness to learn, grow and develop your skills
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Handling inbound and outbound calls with warm leads
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Explaining our solar and renewable products in a clear, honest way
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Identifying customer needs and answering questions confidently
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Qualifying customers around home suitability and sustainability
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Scheduling appointments for our specialist teams
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Updating customer information accurately in our CRM
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Carrying out general administrative tasks
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Delivering a high-quality customer experience every time
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- Employee Assistance Programme (EAP) – Confidential support for your wellbeing, including counselling and financial advice.
- MetLife GP24 – Medical support anytime, anywhere
- Exclusive Discount Platform (PowerPerks)– Save on retail, travel, entertainment, and more.
- Cycle to Work Scheme – Stay fit and reduce your carbon footprint while saving on a new bike.
- Learning Management System (LMS) – Access tools and training to support your career progression and personal development.
- Pension Salary Exchange Pension scheme– Investing in your future with a solid retirement plan Helping you save efficiently for the future.
- Daintree Wealth Management (1-2-1 Financial Guidance) - Support with budgeting, saving, pensions, investments, and long-term planning
- Enhanced Maternity Leave – Supporting you and your family through life’s important moments.
- Free Eye Tests – Keeping your vision and health in focus.
- Private Health Care – Option to have access to comprehensive health coverage for peace of mind (at the employee's own expense)
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