Midland Credit Management, an Encore Capital Group Company
Call Centre Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Consultant, Hull HU1 3HA
A short walk from Hull Interchange – starting 7th September 2026!
Salary
Starting from £26,500.76 (based on 40 hrs per week) & rising depending on experience.
Hours
Option to choose from a 35, 37.5 or 40 hour contract
Bonus
Fantastic monthly bonus where you could earn around an extra £2000 per year.
Shifts
We are open Monday to Friday 8am - 8pm and Saturdays 8am - 4pm, you will work on a rotational shift pattern within those hours which include 2 in 4 Saturdays, But don’t worry we’ll give you a day off during the week prior to your Saturday shifts.
Training
4 weeks with a dedicated L&D Trainer supporting you.
Hybrid working - once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work life balance!
Benefits
- 31 days holiday (pro rata) - including all bank holidays.
About Us
Wescot Credit Services are on the lookout for Customer Consultants to join our TSB Team starting 7th September 2026! We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
About the Role
In this role, you will be the first point of contact for customers, providing them with the support and empathy they need to achieve financial wellbeing.
Responsibilities
As a Call Centre Agent at Wescot you will:
- Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
- Use active listening skills and questioning techniques to support our customers on their route back to financial health.
- Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
- Update multiple systems, you will accurately record customer interactions and outcomes across various internal systems, ensuring data is up-to-date and compliant with regulatory standards.
- Collaborate with colleagues, you will share insights and best practices, contributing to a supportive team environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training
You’ll begin the role with a 4-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Hull office, Monday – Friday: 8.30am – 4.00pm
Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40-hour contract.
Company Culture
Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.
Why Join Us?
If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
About Wescot
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and Inclusion
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
Note: At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location