Spark Energy UK
Call Centre Agent - Solar Appointment Setter (Brighouse Head Office)
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About Spark
Spark Energy UK installs residential solar and battery systems across England and Wales. Homeowners ask us for a quote — through our website, our adverts and our partners — and the call centre team at our head office in Brighouse is the first voice they hear. We are hiring two more agents to join that team.
This is not cold calling. Every person you ring has already asked us for a quote. Your job is to call them quickly, find out what they are after, check the home is right for solar, and book an in-home appointment with one of our sales consultants — then make sure that appointment actually happens.
What the job is
- Calling new enquiries as they land — the sooner we ring, the more we book, so speed matters
- Qualifying the enquiry: who owns the property, roof and electricity bills, what they want from solar and when — the questions are on the script in our own system, SparkOS
- Booking the appointment straight into the right consultant's diary in SparkOS, planned by drive time so the consultant can get there
- Confirmation calls and texts before the visit, rescheduling anyone who moves, and chasing the enquiries that didn't pick up first time
- Answering inbound calls from customers and pointing them to the right person
- Keeping SparkOS up to date after every call — outcome, notes, next step — because that is what the consultants work from
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How we hire — fast
A short call with Simon Firth, our Call Centre Manager, about what you've done on the phone and when you can start; an interview at head office; then an offer. We aim to get from first call to decision inside a week. Both seats are open now.
Requirements
What you must have
- At least a year on the phone in sales, appointment setting or customer contact — outbound experience is a real advantage
- Clear and confident on a call: you can hold a proper conversation with a homeowner and ask for the booking
- Comfortable on a computer and quick to pick up a new system
- Reliable — the enquiries land whether or not you are in, and the team relies on you being there
- Able to get to Brighouse (HD6) every working day
- Right to work in the UK
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What we would like
- Solar, energy or home improvement background
- Experience working from a dialler or CRM
- Local to Brighouse, Halifax, Huddersfield or Bradford
Benefits
- £25,500 – £28,500 a year depending on experience
- £75 for every installed deal that comes from an appointment you booked — uncapped
- £100 a week bonus for the leading agent in the team
- Monday to Thursday 9:30 – 6:00, Friday 9:30 – 4:00, based at our head office in Brighouse
- Employed, PAYE, full-time and permanent, with company pension
- Full training on our products and on SparkOS
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