Banham
Call Centre Customer Service Advisor
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About the Role
We are looking for experienced Customer Service Advisors to join our Aftercare Call team, supporting a discerning customer base including High Net Worth (HNW) clients. The successful candidate will be comfortable handling a high volume of inbound calls, maintaining exceptional service standards under pressure, and providing a personalised, professional experience with every interaction. If you are customer-focused, resilient, and passionate about delivering first-class service, we'd love to hear from you.
Who We Are
Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
What You Can Bring to Banham
- Be comfortable managing a high volume of inbound calls while maintaining the highest standards of service, professionalism, and attention to detail.
- You will have a proven ability to build rapport quickly, handle complex customer enquiries with confidence, and deliver a personalised, luxury-level experience at every touchpoint.
- Experience of working in a fast-paced environment, you will demonstrate resilience, excellent communication skills, sound judgement, and the ability to balance efficiency with a genuinely consultative and customer-centric approach.
- Experience supporting HNW clients is highly desirable, requiring discretion, empathy, and a strong appreciation of premium service expectations.
- Passionate about creating outstanding customer experiences, excel under pressure, and take pride in building long-lasting customer relationships through first-class service.
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What You Will Be Doing
- Play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction.
- Own and resolve customers' queries offering a solution on each call feeling empowered to leave every customer happy.
- Managing and answering high call volumes daily (inbound) alongside managing the engineer’s diaries and / or booking customers appointments.
- Suggest improvements to enhance departmental efficiencies and customer service delivery.
- Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team.
- Utilise our Central Electronic Booking system to manage and optimise engineers’ diaries and installation schedules.
- Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows.
- Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery.
Working Hours
- Working Monday - Friday either 8:30am - 5pm or 9am -5:30pm (37.5 hrs)
What You Will Get in Return
- Competitive salary of up to £30K PA and a great range of benefits including:
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (each up to the value of £2k)
- Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
- Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
- An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
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If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
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