Pall Mall Medical
Call Centre Sales | Enquiry Specialist
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At a glance
Salary: from £25,000 plus commission
Hours: Full Time | 37.5hrs
Location: Manchester
About Pall Mall
In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 16 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future.
Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.
Our patients place enormous trust in us during one of the biggest decisions of their lives. They deserve exceptional care, rapid access to expert advice and genuine reassurance whenever they need it.
Medical Enquiry Specialist
Are you a people person with a passion for sales and customer service? Looking for a rewarding role in the growing medical industry? This is your chance to shine!
No experience in the Healthcare industry? No problem! Full training is provided to help you become an expert in our services and procedures
About The Role:
As a Medical Enquiry Specialist, you’ll be the first point of contact for patients exploring medical and Radiology appointments, guiding them from their initial enquiry through to booking. Your role is a blend of sales, customer care, and relationship building, ensuring every patient receives a 5 star experience.
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You’ll handle inbound and outbound calls, providing guidance on our medical services, pricing, appointments and available options while converting enquiries into booked appointments. We offer a competitive commission structure, ongoing training, and a dynamic team environment where your success is rewarded.
No experience in the healthcare industry? No problem! Full training is provided to help you become confident and knowledgeable across our medical and Radiology services.
Hours: Full time = 37.5 hours per week
- 5 from 7 x 7.5 hour shifts between Monday to Sunday (8am-8pm)
- 4 weekend days per month (minimum 1 weekend off per month)
What We're Looking For:
- Sales driven mindset - experience in sales, telesales, or outbound bookings is a plus!
- Exceptional communication & interpersonal skills - you’re great at building rapport and putting patients at ease.
- Customer focused approach - you genuinely care about helping people.
- Organised & target oriented - you thrive in a performance driven environment.
- Tech savvy - comfortable using Microsoft Office & CRM systems.
- Resilient & ambitious - ready to exceed targets and grow with us!
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What We Offer:
- Competitive salary + uncapped commission – OTE £33K+!
- Structured training & career growth opportunities.
- Vibrant, fast paced work environment in a rapidly growing industry.
- Supportive team culture with ongoing coaching from Team Leaders & Managers.
- Work life balance - Hybrid role following successful probation.
- Overtime available.
- Employee discounts on selected medical services and treatments.
- A supportive, inclusive culture built around our HEART values
Our HEART Values
Everything We Do Is Guided By Our HEART Values:
- Helpful – We go the extra mile for patients and colleagues.
- Empathetic – We listen, care and treat everyone with compassion.
- Accountable – We take ownership and deliver on our commitments.
- Resourceful – We embrace challenges and find solutions.
- Teamwork – We achieve more by working together.
Join us & be part of an exciting journey
If you’re ambitious, outgoing, and looking for a rewarding sales role in private healthcare, we’d love to hear from you.
We can’t wait to meet you!
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