Gloucestershire Health and Care NHS Foundation Trust
Call Handler FPCC
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Are you looking for a new and exciting opportunity? Do you want to be part of an evolving service?
We are the First Point of Contact Centre (FPCC) for Gloucestershire Health and Care NHS Foundation Trust Mental Health services.
Our service has expanded to encompass the changing need of routine, urgent and crisis referrals in line with local and national guidance.
- We deliver a 24/7 service including night shifts
- We are an open access, all age, service for mental health crisis support
- We also accept professional referrals into the trust covering mental health crisis, urgent and routine referrals
- We are based at Edward Jenner Court alongside our physical health colleagues and we work collaboratively with them.
Come and join our team to be the First Point of Contact with service users, and referrers, to ensure they are engaged, treated with compassion and receive the highest quality of care at the start of their journey with Gloucestershire Health and Care NHS Foundation Trust.
Learn More About The Team Here
First Point of Contact Centre > Glos Health & Care NHS Foundation Trust (ghc.nhs.uk)
The FPCC receives telephone calls, letters and e-mails from GP’s, HCP’s, service users, their representatives and other referrers seeking mental health advice, mental health support and to access the local secondary mental health and learning disability services. Alongside this, we also manage the NHS 111 mental health crisis service, and referrals into the Trust.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
With just a single telephone number the FPCC delivers a much simplified way for service users and referrers to access the Trust, ensuring that service users are seen by the team at the right time.
We are looking for individuals with mental health care experience, customer care skills and a desire to make a difference within the First Point of Contact Centre.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
About
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
For further details / informal visits contact:
- Name: Julieanne Brooks-Olpin
- Job title: Team Manager
- Email address: julie.brooks-olpin@ghc.nhs.uk
- Telephone number: 0800 015 1499
0300 421 3557
0300 421 3835
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London