WMJobs
Call Handling & Dispatch
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West Midlands Police,
Be the calm in the chaos. Be the voice that makes a difference.
Join West Midlands Police Force
When the public needs help, they need someone who can stay calm, think clearly and take action.
As a Contact Handler or Dispatcher with West Midlands Police, you will play a critical role in protecting our communities. From answering emergency 999 calls to coordinating officers responding to live incidents, your decisions will directly support public safety.
This is more than a job. It is a frontline role where your judgement, communication skills and compassion can change lives.
What will you do?
Contact Handler
You will be the first person people speak to when they need policing support.
You will:
- Answer emergency 999 and non-emergency 101 calls
- Listen carefully and ask the right questions to understand risk
- Record accurate information using police systems
- Assess incidents and make timely decisions
- Provide reassurance and guidance to people in distress
- Work with colleagues across emergency services and policing teams
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Dispatcher
You will help coordinate the policing response across the West Midlands.
You will:
- Deploy officers to incidents using multiple systems
- Make decisions quickly while managing changing situations
- Communicate clearly with officers and teams across the force
- Monitor incidents and provide accurate updates
- Help ensure the right resources reach the right people at the right time
What We're Looking For
This role requires people who can stay calm under pressure, make sound decisions and provide a professional service to the public during challenging situations.
To be successful, you will need:
- Accurate keyboard skills with a minimum typing speed of 25 words per minute
- Accurate verbal and written language skills, with the ability to capture important information clearly
- The ability to prioritise and multi-task under pressure, achieving deadlines while maintaining accuracy and quality
- Proven decision-making skills, with the confidence to assess information and take appropriate action
- A commitment to personal responsibility and self-development, with support from West Midlands Police to help you build your skills and progress
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You will also need excellent communication, listening and teamwork skills, along with the ability to manage sensitive conversations professionally and respectfully.
Previous experience in customer service, emergency services, healthcare, dispatch, control rooms or other public-facing roles is welcomed, but we are primarily looking for the right attitude, resilience and commitment to helping others.
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