East of England Ambulance Service NHS Trust
CallEEAST Advisor (Bank Staff)
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CALL EEAST Advisor (Bank)
We are after dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as a CALL EEAST Advisor (Bank).
Please note that this is NOT a 999 Call Handler position.
Please note that this is a Zero Hours contract and hours will be driven by the needs of the business (some weeks may have no hours).
About the Role
The role of the Bank Call EEAST Advisor will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services, and community organisations. The call centre has a 24-hour function and it is a requirement of the job that call handlers (whole time, part time, or bank staff) will be available to work weekend and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.
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The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services.
About Us
At EEAST we bring together all our skills to provide 24-hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
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We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Contact Information
For further details / informal visits contact:
- Name: Sally Bennett
- Job title: Assistant CallEEAST Manager
- Email address: sally.bennett@eastamb.nhs.uk
- Telephone number: 07736 623693
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