Team Player

We are all in this together! Our Sales Leads believe in teamwork through all day-to-day activities to ensure a high-quality experience for guests but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Calzedonia means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers a high-quality guest experience.

Pragmatic

You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures.

Key Responsibilities

• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Demonstrate strong verbal and written communication
• Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
• Supporting managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns
• Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs
• Supporting managers in maintaining the visual and housekeeping standards of the store
• Able to successfully operate our POS system, conduct email, opening and closing procedures

Store Cleanliness

At our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store. Teams will be required to conduct daily cleaning tasks including but not limited to:

• Dust and clean shelves, furniture, fixtures, and decor
• Clean doors, window glass, mirrors (exterior and interior)
• Pick up and empty trash cans and garbage taking it to the dumpster as needed
• Sweep and mop hard floors
• Wipe and sanitize sinks, countertops, shared common areas, and equipment

Team Dynamic

Report directly to Assistant Manager and Store Management to ensure clients experience high-quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals

• Provides training to new teammates which may include cross-department functions
• Based on your experience with Calzedonia and performance, you may be selected to support New Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!
• Participate in nationwide contests within other Calzedonia locations to show our team spirit!

Career Development Opportunities

All Sales Leads get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!

#TeamworkMakesTheDreamWork

We are all team players! Our leaders always encourage development between team members to support professional growth.

#Knowledgeispower

Share your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future Store Managers, District Managers, Sales Directors, and beyond!

Be a part of the Oniverse story and make your mark!

Qualifications

Job Requirements

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 1-2 years of experience in customer service and contemporary retail industry preferred.
• Strong verbal and written communication skills
• Commitment, being self-motivated and goal-oriented
• Problem-solving
• You are able to work a flexible schedule, including nights, holidays, and weekends
• You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience.
• You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.)

Compensation & Benefits Package

• Base Salary plus monthly bonus based upon budget achievement, store volume, and location.
• Paid Time off
• Paid Sick Time
• 401(K) matching
• Sign on Bonus
• Referral bonus
• Employee Discount
• Free Uniform
• And so much more!

Accelerate your skills and build a foundation for your career!