Aneurin Bevan University Health Board
CAMHS Receptionist/Administrator
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Job Overview
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board
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Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Main duties of the job
To provide reception and administrative support to the various multi-disciplinary teams within the Child and Adolescent Mental Health Services including the CAMHS Clinical Information Hub (CCIH). Duties will include referral processing on WCCIS system, booking appointments, Data entry and any other administrative support as required. Undertaking general queries from families, professionals and colleagues and sign posting as appropriate.
An exciting opportunity has arisen for a CAMHS receptionist/Administrator to join our Admin hub to provide reception and administrative support to the various multi-disciplinary teams across the Child and Adolescent Mental Health Services including the CAMHS switchboard Clinical Information Hub (CCIH).
Duties will include referral processing on WCCIS, booking appointments, Data entry, undertaking general queries from families, professionals and colleagues and sign posting as appropriate and other adhoc administrative support as required
For further information about the post please contact Ruth Edwards, Service Improvement Manager or Rachael Stephens, Senior Support Administration coordinator on: 01633 749 519
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
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We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications
Essential criteria
- RSA stage1/2 word processing or Typing equivalent or demonstrable experience
Experience
- Relevant receptionist/customer service experience
- Experience of working in an office
- Experience of working within a team
Knowledge/Skills
- Knowledge of powerpoint/previous excel/database experience/Keyboard experience/experience with Microsoft packages
Desirable criteria
- Information Tech/ECDL full passport
- Experience of working within NHS organisation/Health Setting/Operating busy switchboard
- Ability to speak Welsh
- Excellent interpersonal skills
- Effective organisation skills
Personal Attributes
- Alert and enthusiastic
- Willingness to learn
- Confidentiality
- Good telephone manner
- Team worker
- Flexible to needs of service
- Organised
- Evidence of being able to deal with pressure
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