Central and North West London NHS Foundation Trust

CAMHS Service Manager

London

Posted 1 day ago

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Job Overview

Strategic and Operational Leadership of the Specialist CAMHS Teams of Boroughs of Westminster and Hillingdon.

Main duties of the job

Service Specific Responsibilities

The service specific responsibilities attached to this post are explained in the Service Specific Section attached to this Job Description and the attached Person Specification.

Rider clause

This is an outline of the postholder's duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Division.

Working for our organisation

There’s a place for you at CNWL.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.

We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.

Detailed Job Description And Main Responsibilities

Summary of job description and main responsibilities

Policy and Service Development:

To ensure necessary systems and processes are maintained, to provide accurate reports on referrals, waiting times, demand on the service, service user experience and other key performance indicators
To ensure the referral and access team routinely considers eligibility thresholds when triaging referrals and responding to enquiries for CAMHS and has the knowledge base to signpost elsewhere where appropriate.
To participate in the strategic planning process within the Service Line, Division and Trust
To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements
To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales
To ensure that systems are in place to monitor stakeholder’s views of services and ensure that service users: children, young people, parents and carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development
To ensure that this service contributes fully to the development of the service line and assists in the setting of strategic objectives for the CAMHS service
To identify new business opportunities within the service and take a key role in developing new business cases
To ensure the delivery of clinical and care quality standards and objectives
To ensure the service is kept up to date with legislative and policy changes and developments
As a member of the senior management team, contribute to the establishment of new services that meet national and local requirements
To assume responsibility for further delegated areas of lead responsibility either within the service and/or across the service line as required by the Service Director this will depend upon professional background
To work in partnership with the clinical lead to ensure the service has clear and responsive operational policies, procedures and protocols – in partnership with local providers if required.
Ensure that the teams they manage are trained and skilled in recognising potential risk and Safeguarding issues.
Ensure effective systems are in place to prevent and reduce the risk of significant harm to children and young people from abuse or other types of exploitation.

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Management of Resources:

Ensuring the directory of local services available to service users is kept up to date is accessible, and routinely used by referral and access staff
To ensure the effective operational running of services, providing a framework for achieving the organisational objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures
To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures, implementing Cost Improvement Programmes plans as required
To prepare accurate financial information, in liaison with the Finance Department for inclusion within business cases and bids, as and when they arise
To ensure that issues of race, culture and gender are fully considered in service provision and are appropriate to the needs of the diverse community and within the statutory framework and the equal opportunities policy
To ensure that buildings, service centres and sites are maintained to agreed standards and meet Health and Safety requirements
To implement the Trust’s information/data procedures and participate in the collection and reporting of statistical information
To ensure that services achieve performance targets as agreed on an ongoing basis

Human resource management:

To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning.
To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery
To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal
To ensure staff are provided with learning and development opportunities appropriate to their needs, within financial constraints
To ensure staffing levels and skill mix fully and effectively meet the needs of the services, within financial constraints
To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation

Communication:

To ensure effective communication both within the service, across CAMHS and with external partners such as adult mental health, T4 providers and local authorities.
To take the lead in ensuring effective communication channels exist to all staff within the team and CAMHS
To investigate complaints and liaise with service users/carers/parents
To develop and maintain links with external agencies such as Commissioners, local authority, adult mental health, acute hospitals, user groups, voluntary sector organisations, police, LAS
To promote the Trust’s services and positively enhance the Trust’s corporate image internally and with external agencies

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Training:

To promote a positive image of the service through development of self and others
To keep up to date and participate in training programmes identified within personal development plan
To develop and implement training strategies for the service in line in conjunction with others

Research and Development:

To ensure services are provided in accordance with agreed standards and evidence based / evidenced informed practice
Participate in Service Line and Divisional wide special projects, research, clinical audit and surveys

Service Specific Responsibilities

The service specific responsibilities attached to this post are explained in the Service Specific Section attached to this Job Description and the attached Person Specification.

Rider clause

Person specification

Education/Qualification

Essential criteria

Education to Master’s Degree Level or Equivalent Related Life Learning Experience
Recognised Senior Management Training in Leadership, Policy and Strategy

Previous Experience

Essential criteria

Counselling or supervision
Evidence of on-going personal development
Experience of organising and chairing of small/large steering group
Experience of policy development and strategic planning
Experience of exposure to partnership planning group at senior level
Extensive senior clinical/managerial experience in Mental Health
Experience in working with multidisciplinary team
Experience of managing a sector/borough team including senior management and clinicians
Experience of Budget Management
Experience of clinical governance development and implementation
Experience of working with users and carers group
Experience of interagency partnership working
Experience of operational management at a senior level

Desirable criteria

Information and Quality Systems
Contracts management
Business management
Community engagement
Experience of Child and Adolescent Mental Health Services /Eating Disorders

Skills, Knowledge And Abilities

Essential criteria

Abilities/skills to relate to senior executive including board members
Reports and briefing writing to Senior Executive Groups
Evidence based learning. Good verbal, written and presentation skills
Strategic and Service planning
Organisational behaviour and Culture Change
Ability to lead the development of the service and staff
Able to lead project and develop services
Demonstrate Cultural Competencies in Managing complex Multi- ethnic organisations

Desirable criteria

Knowledge and understanding of government policy development for CAMHS and Eating Disorders

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Skills

Strategic Planning

Operational Management

Budget Management

Clinical Governance

Stakeholder Engagement

Performance Management

Safeguarding

Policy Development

Leadership

Interagency Partnership Working

Risk Management

Change Management

Report Writing

Multidisciplinary Team Management

Cultural Competency

Service Development

Location

London, England, United Kingdom