Central and North West London NHS Foundation Trust
CAMHS Single Point of Access Team Manager
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Job Overview
Due to internal promotion, the CNWL all age mental health Single Point of Access has a vacancy for a CAMHS SPA Band 7 Team manager. This is an exciting opportunity to join a growing, creative and innovative service as part of our management team. We are looking for an experienced mental health professional (Nurse, Occupational Therapist, Social Worker or psychological therapist), and it would be a fantastic career progression for a Band 6 clinician who wishes to broaden their experience or a current Band 7 looking for a new challenge.
This dynamic multi-disciplinary service has been running since June 2021, offering a single point of access for mental health tele-triage, signposting, advice and support 24-hours a day, seven days per week, 365 days a year for young people under the age of 18.
The CAMHS SPA Team Manager will work closely with the adult SPA and SHINE Team Managers and with the Clinical Lead for CAMHS SPA to maintain the day to day running of the service, providing senior clinical input and support to the team, playing a key role in building internal and external interfaces, and contributing to the ongoing development of the SPA.
The CAMHS SPA Team Manager will be expected to work a flexible shift pattern, although working nights is not required in this role.
Main duties of the job
Central and North West London NHS Trust is committed to providing safe, effective services and providing patients and families with a positive experience. The CAMHS SPA Team Manager is responsible for the daily running of the SPA (CAMHS) Team and supports the Clinical Lead in the operational management of the service.
Other responsibilities include:
- Providing management & clinical supervision, coaching, mentoring of existing staff and new staff taking up post; and motivating and supporting individuals to achieve their objectives.
- Contribute to the provision of training, coaching and clinical group supervision to the wider all-age SPA.
- Answering calls to the CAMHS SPA in a patient and courteous manner, and to screen and prioritise these appropriately.
- Undertaking clinical triage of calls to the CAMHS SPA, deciding on the correct care pathway for that call.
- Referring callers onto CAMHS local teams where appropriate and liaising with teams.
- Signposting callers on as necessary into non-statutory, third sector services (Thrive networks).
- Undertaking initial social care triage, and where necessary, signposting and referring on patients as appropriate.
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Working for our organisation
Central and North West London NHS Trust expects all SPA staff to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.
As a member of SPA staff we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.
We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
As a member of SPA staff we expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team
Detailed Job Description And Main Responsibilities
- Responding to calls within time limits set out in the All-Age SPA Operational Protocols.
- Being fully conversant with statutory and non-statutory services across Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and the provision of CNWL CAMHS services in each borough.
- Ensuring safe and effective delivery of care / advice to young people and their carers, utilising own knowledge and skills.
- Providing support, information and education to family members, carers and other professionals who may access the CAMHS SPA.
- Building and maintain excellent working relationships with key stakeholders, such as Core and Urgent Care CAMHS team, GPs, the Police and LAS.
- Acting as the point of escalation in CAMHS SPA in relation to difficult calls and being able to further escalate as appropriate.
- Demonstrating good risk assessment and management skills, ensuring that decisions made regarding calls are in the interests of the individual patient’s needs and their safety.
- Participating in both clinical and managerial supervision in relation to role.
- Participating in the ongoing monitoring and evaluation of the SPA Service, ensuring that all required data is collected.
- Monitoring standards of clinical practice of the SPA, recommending changes where necessary.
- Being responsible for the maintenance of accurate patient records on relevant patient information system (ie. System One).
- Supporting the SPA CAMHS administration lead in the screening and management of emails in the SPA (CAMHS) inbox.
- Supporting the Clinical Lead and Service Manager in the longer-term strategic development of the SPA service.
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Person specification
Education And Qualifications
Essential criteria
- Relevant professional qualification in either: A psychological or therapeutic field, Mental Health Nursing, Mental Health Social Worker
- Additional qualifications or training in child and adolescent mental health
- Educated to degree level
Experience
Essential criteria
- Substantial experience working in child and adolescent mental health
- Experience of the Children Act and Safeguarding Children legislation and protocols
- Significant experience of assessing complex mental health presentations
- Good understanding of the range of child and adolescent mental health services
- Excellent knowledge and experience in mental health guidelines/ best practice and the full range of mental health disorders/ illnesses
Desirable criteria
- Understanding of the principles of financial management
Skills, Knowledge And Abilities
Essential criteria
- Ability to supervise and lead a team of practitioners, administrative staff and clinicians
- Ability to evaluate interventions and practice for service improvement
- Excellent communication, assessment, planning and recording skills
- Ability to deliver interventions which address the assessed needs.
- Ability to work co-operatively with other disciplines.
Desirable criteria
- An understanding of Clinical Governance
- Ability to use IT systems
- Knowledge and use of research methodology.
Attitudes and Person Characteristics
Essential criteria
- Ability to relate to young people and families
- To work under pressure and to achieve deadlines
- Enthusiasm, flexibility and willingness to cope with the demands of what can be a stressful job
- Broad understanding of equal opportunities and an ability to work in an anti-discriminating way.
- Ability to relate to professional staff from different agencies often at senior levels.
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