Central and North West London NHS Foundation Trust
CAMHS SPA Co-ordinator
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Job Overview
An exciting opportunity has arisen within our specialist CAMHS services to join CAMHS Single Point of Access (SPA) as a Band 5 CAMHS SPA Co‑ordinator. This role is a 12 months fixed contract for maternity cover. This is a varied role within a busy multi‑disciplinary team providing centralised access, triage and information for children, young people, families and referrers across five commissioned London boroughs.
You will play a key role in ensuring that young people and families receive timely, compassionate and effective access to CAMHS and other services. The postholder will provide support to admin staff, identify needs and risks, respond to enquiries and ensure referrals are processed efficiently. You will also lead on administrative coordination, rostering, data quality, office management and supervision of administrative staff.
This role is ideal for someone with strong organisational skills, excellent communication and experience working in administrative or CAMHS‑related settings. You will join a passionate team committed to service improvement, patient experience and high‑quality access pathways.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Wherever you wish to work and whatever stage of your career you're at, there's always a place for you at CNWL.
To find out more about working in CAMHS please Click Here for one of our CAMHS video.
Main duties of the job
- Respond to telephone and email enquiries from families, referrers and professionals, providing accurate information and signposting.
- Handle referrals in a timely manner to ensure young people access services as quickly as possible.
- Supervise administrative staff, including induction, training, day‑to‑day management and monthly supervision.
- Lead on rostering for the SPA administrators, ensuring appropriate staffing.
- Oversee data quality and ensure patient information systems are maintained accurately.
- Coordinate team meetings, training events and maintain central team diaries.
- Manage office/site operations including equipment, stationery, repairs, cleaning contracts and health & safety compliance.
- Collate monthly SPA data and support service reporting.
- Uphold CNWL values of Compassion, Respect, Empowerment and Partnership in all interactions.
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Working for our organisation
CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.
Become a part of our team. We care for you as much as you care for others.
Detailed Job Description And Main Responsibilities
For further details of the Job duties and responsibilities please view the Job description attached.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
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As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Person specification
Education And Qualifications
Essential criteria
- Educated to a diploma level or NVQ level 4 or equivalent experience (4 years).
Desirable criteria
- Recognised qualification in the use of computer software e.g. Microsoft Word, Excel, Access, ECDL
Previous Experience
Essential criteria
- Relevant qualification/experience plus administrative experience; including any experience within the NHS
- Experience of staff supervision/management
Skills, Knowledge, Abilities
Essential criteria
- A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel, PowerPoint and Access.
- Experience of managing database information system and ability to analyse data.
- Must be numerate and able to provide statistical data clearly and accurately.
- Must have good organisational skills and ability to work on own initiative.
Desirable criteria
- Knowledge of managing non-clinical contracts
- Comprehensive knowledge of health and Safety regulations
ATTITUDES, APITUDES, PERSONAL CHARACTERISTICS
Essential criteria
- Able to manage workload and work within broad policies and procedures. Can demonstrate ability to prioritise and plan a number of complex and conflicting work demands.
- Clear communicator, both verbally and in written work.
- Ability to learn new skills and adapt to change
- Ability to work as a member of a team.
- Ability to demonstrate good customer relations
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