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Role Overview
Responsible for the optimisation and management of client specific campaigns ensuring JCDecaux standards are followed and individual client requirements are met. You work with Specialists, Partners and Internal Stakeholders ensuring the successful end-to-end delivery of campaigns, from financial reconciliation to digital copy deployment, all tailored to individual brand requirements.
What You'll Be Doing
- The Campaign Manager is responsible for working with Specialists, Partners and Internal Stakeholders ensuring the successful end-to-end delivery of campaigns.
- Proactively handling clients' campaigns delivering amazing service tailored to the individual brands' needs.
- Running client bookings across multiple applications and ensuring deadlines are met.
- Responsible for your own key client campaigns as well as working with your team on all other campaigns.
- High attention to detail to provide accurate project management, administration, and campaign reporting.
- Delivering exceptional customer service by handling varying client requests.
- Proactively identifying and prioritising any issues with campaigns and offering alternatives for different client requirements.
- Working with sales, trading, production houses (both internal and external), specialists, agencies, and direct clients.
- Liaising with operations, print production, finance, and other partners to handle the full campaign lifecycle.
- Providing creative and posting instructions for our paper estate for both the print production and operations teams. Project managing to ensure clients' requests are adhered to and reported accurately.
- Scheduling digital copy using internal content management system to moderate and deploy content, ensuring it is compatible with the environment and assets booked.
- Financial reconciliation where required.
- Troubleshooting to ensure digital campaigns are compliant.
- Training, Supporting, and empowering other members of the team, sharing both knowledge and experience.
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A Little Bit About You
- Excellent communication skills both written and verbal.
- Strong numeracy skills with exceptional attention to detail.
- Comfortable using multiple systems in conjunction with each other.
- Excellent Excel skills.
- Self-motivated and capability to both work alone and in a team to support colleagues, share information, and improve on standard processes.
- The ability to use your initiative and a confident approach to decision making.
A Little Bit More About Us
- We believe in building a diverse and inclusive culture and positive employee experience.
- We are One Team, more than just ourselves.
- We are customer first, we understand, and help solve our customers' problems.
- We Test & Learn, we are empowered to learn and grow, unafraid of change.
- We choose to care, we are committed to doing the right thing, the right way.
- It’s really important to us that we give as much to our colleagues as they give to us.
- Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong, and be their authentic selves.
- We believe that diversity of thought, experience, and background provides the platform for great creativity.
- We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
- Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
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About Our Recruitment Process
- You find or get sent this job advert, read it, and feel like you’d be a great addition to the JCD family.
- You send in your application to let us know you’re interested.
- We see your application, get excited, and give you a call.
- You’ll meet us twice, depending on the role prepare a presentation, and we’ll get to know each other.
- You’ll begin your journey with us; we're excited to support and develop you throughout your career.
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Skills
Project management
Campaign management
Customer service
Financial reconciliation
Digital copy deployment
Excel
Communication skills
Numeracy skills
Attention to detail
Content management system
Troubleshooting
Stakeholder management
Administration
Reporting
Decision making
Location