J.P. Morgan
Campaign Operations Associate
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Campaign Operations Associate
Location: London
Role Type: Contract - 12 months
Work Setup: Onsite - 5 days in the office
Who We Are
JP Morgan is a global financial services firm offering investment banking, asset management, and wealth management. It provides innovative financial solutions and expertise to corporations, governments, and individuals worldwide.
What you'll do
- Build, schedule, test, and deliver multichannel CRM campaigns across email, SMS, push notifications, in-app messaging, and customer communications.
- Create and optimise automated customer journeys, using A/B testing and performance insights to improve engagement.
- Ensure campaign accuracy through data validation, audience segmentation, consent management, and quality assurance.
- Collaborate with Product, Marketing, Customer Experience, Content, and Support teams to deliver campaigns on time.
- Monitor campaign performance, maintain dashboards and reporting, and identify opportunities for continuous improvement.
- Ensure all campaigns meet regulatory requirements, maintain clear documentation, and support customer communication queries where required.
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What you bring
- Proven experience in CRM management, CRM execution, and CRM analytics, with a strong understanding of CRM principles and customer lifecycle marketing.
- Hands-on experience using Salesforce Marketing Cloud to build, schedule, test, and deliver multichannel campaigns, including customer segmentation and automated customer journeys.
- Experience delivering email and CRM campaigns within a regulated environment, ideally within financial services or retail banking.
- Strong analytical skills with experience validating data, interpreting campaign performance, building reports, and using A/B testing to optimise customer engagement.
- Knowledge of email deliverability, consent management, communications regulations, and campaign governance.
- Excellent organizational, stakeholder management, and communication skills, with the ability to manage multiple priorities in a fast-paced, Agile environment.
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What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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