Campus Support Specialist

Coffee County Campus

Title: Campus Support Specialist

Classification: Full-time, Non-exempt, 12 month

Office Location: TCAT – McMinnville at Coffee County, 2790 Woodbury Hwy, Manchester, TN 37355

Hours: 7:30 am – 4:00 pm Monday- Friday

Supervises: n/a

Reports to: Coffee Campus Coordinator

Salary: $31,922-39,902

Minimum Qualifications:

• High school diploma or equivalent.
• Experience in customer service, reception, office administration, or a related field preferred for a minimum of three years.
• Proficiency in Microsoft Office Suite and standard office equipment with basic knowledge of social media platforms and digital communication tools.
• Ability to learn institutional software and purchasing systems.
• Ability to perform multiple administrative tasks while maintaining accuracy.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills along with strong organizational and time-management skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities in a fast-paced environment.
• Valid Tennessee Driver’s License

Preferred Qualifications:

• Prior secondary or post-secondary experience
• Technical Diploma, Associate’s degree, or higher degree from an accredited institution.
• Experience of Ellucian Banner or other student information systems

General Duties:

The Campus Support Specialist provides front-line administrative support to students, faculty, staff, and visitors while assisting with a variety of daily campus operations. This position serves as the primary receptionist for the campus and performs clerical, purchasing, communications, and administrative support functions. The Campus Support Specialist contributes to a welcoming campus environment by providing excellent customer service and ensuring routine administrative tasks are completed accurately and efficiently.

Key Responsibilities – Essential Job Functions

• Serve as the primary receptionist by greeting students, visitors, and guests in a professional and courteous manner.
• Answer and direct incoming telephone calls, visitors, and faculty, staff, and students appropriately.
• Provide information regarding college programs, services, and campus events.
• Receive and distribute mail, deliveries, and packages.
• Receive and process student payments, assist with account balance collection, and prepare daily deposits as needed.
• Maintain current knowledge of all college programming.
• Sustain the appearance of the administrative office and front reception area.
• Keep administrative calendar.
• Secure facility when needed.
• Maintain and track facility key inventory.
• Enter contract information into institutional systems and maintain supporting documentation.
• Prepare routine correspondence, reports, forms, and other office documents.
• Maintain files and records in accordance with institutional procedures.
• Assist with registration, orientation, graduation, campus events, and other institutional activities.
• Prepare purchase requests and place orders for approved supplies, equipment, and materials.
• Receive shipments and verify items against packing slips and purchase orders.
• Process receipts for purchased goods and services according to institutional procedures.
• Maintain purchasing documentation and assist with inventory of office supplies.
• Publish approved content on the institution's social media platforms.
• Take photographs of campus events, student activities, and special programs for promotional purposes.
• Update digital signage throughout the campus with announcements, event information, deadlines, and other approved messages.
• Assist with maintaining a consistent and professional institutional image across communication platforms.
• Help prepare meeting materials, event supplies, and informational packets.
• Coordinates and tracks maintenance service requests.
• Serves on college committees and activities as needed.
• Maintain confidentiality of student and institutional records in accordance with FERPA and college policies.
• Maintains live work requests and student work documentation ensuring the live work policy compliance by staff, faculty, students, and clients.
• Perform other related duties as assigned.