Norfolk and Norwich University Hospitals NHS Foundation Trust
Cancer Information and Support Services Team Leader
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About the Role
The Cancer Information and Support Services team sits within Cancer Services at NNUH and plays a central role in delivering high-quality, person-centred support to people affected by cancer across the Trust and wider locality. The team incorporates the North Norfolk Macmillan Information Centre, the NNUH Macmillan Information Pod, and the Cancer Care Navigator service. Together, these services provide trusted, evidence-based information, emotional support, and practical guidance for patients, families, and carers at every stage of the cancer pathway.
Working closely with Clinical Nurse Specialists, Allied Health Professionals, the Macmillan Lead Cancer Nurse, the Personalised Care Lead, and the wider Colney Care Group, the team ensures equitable access to information and supports personalised, holistic care. The department is also instrumental in delivering education, coordinating volunteers, supporting survivorship initiatives, and collaborating with local and national partners, including the Integrated Care Board and Macmillan Cancer Support.
Our work is guided by NNUH’s PRIDE values, with a strong focus on compassion, empowerment, service development, and continuous quality improvement. We strive to create a safe, inclusive, and responsive environment where patients feel heard, supported, and informed.
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Responsibilities
This role leads the Trust’s Cancer Information and Support Services, overseeing the day-to-day running of the North Norfolk Macmillan Information Centre, the NNUH Information Pod, and the Cancer Care Navigator team. The post holder ensures that patients, families, and carers receive high-quality, timely, and evidence-based information about cancer, treatments, emotional support needs, and wider practical issues.
- Work from the Rouen road office
- Rotate through the information and support services at NNUH and Cromer
- Talk to patients and carers confidently in clinical settings and on the telephone
Contact Information
Applicants are encouraged to contact:
-
Rachel Casey, Personalised Care Lead
- Email: rachel.casey@nnuh.nhs.uk
-
Jo Richardson, Lead Cancer Nurse
Previous applicants need not apply.
About NNUH
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
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We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme, and home electronics
Contact for Further Information
- Name: Jo Richardson
- Job title: Lead Cancer Nurse
- Email address: JOANNA.RICHARDSON@nnuh.nhs.uk
- Telephone number: 01603 647722
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