West London NHS Trust
Cancer Support Manager (Band 5)
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North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Merger
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust
Bristol NHS Foundation Trust recognises the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job Overview
The post holder will:
- Provide operational assistance to the Cancer MDT and Performance Manager.
- Be the first point of contact for daily operational issues and escalate where necessary.
- Implement effective processes and procedures to manage all cancer patients in line with clinical and waiting times guidelines.
- Provide leadership and support to the administrative staff within the agreed services with agreement from the Cancer Services Manager and MDT and Performance Manager.
- Provide daily support and direction for PTL meetings and tracking to support performance improvements across all sites.
- To provide leadership to areas of responsibility and be available to give advice to staff and escalate as appropriate to the senior management team.
Main Duties of the Job
Performance
- To ensure processes are in place for the early identification of problems relating to the management of patients on a cancer pathway.
- To meet on a regular basis with the Cancer MDT and Performance Manager to discuss issues relating to the management of the Trust PTL and monitoring meetings.
Staffing
- To support the management of all administrative and clerical staff within Cancer Services. This will include:
- Ensuring the administrative workload within the department is within acceptable levels and fairly distributed.
- To discuss and plan with the senior management team any proposal to review the administrative and clerical work within the department.
- To be able to identify poor performance across administrative and clerical staff and to be able to effectively resolve problems or situations that may arise.
- To support the monitoring and management of absences and the provision of absence data to the Department of Human Resources.
- To provide effective leadership in order to promote a high-quality and motivated team.
- To lead in the recruitment, orientation program, and training of staff as required.
- To attend the weekly Cancer PTL meetings to highlight and discuss patients on the 62 Day pathway.
- To identify any areas of the patient pathway that require improvement.
- To work with the Cancer MDT and Performance Manager on any improvements to the accuracy and appropriateness of data capture and reporting.
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Working for Our Organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Other Duties
- To assist with monthly validations when required.
- To attend meetings, training, and briefing sessions appropriate to the role and take notes as required for feedback to colleagues or formal minutes as appropriate.
- To maintain effective communication by holding regular team/department meetings, ensuring the Trust and Department’s team briefing system is robust.
- To undertake any other duties appropriate to the post, as agreed by the senior management team.
Working For Our Organisation
Our vision at Southmead is that by enabling our teams to be the best they can be we will provide Exceptional Healthcare, Personally Delivered. This means that our patients recognise that we are exemplars of safe, harm-free care and that we give them the best possible health improvement.
As a major acute teaching hospital and centre of excellence in a number of fields we will do this through the dedication of you, our outstanding 8000 staff, and through a genuine partnership with our patients, the public and local partners. By doing this we will, as One NBT, provide a place you are proud to work and an outstanding patient and carer experience.
We treat some of the most difficult medical conditions, in an increasingly complex and growing patient population made even more complex by the challenges we face due to Covid-19. Yet we are confident in our ability to be ready for the next five years, even in these uncertain times.
This is thanks to our understanding of the financial, capital and transformation actions we will need to take to deliver our ambitious strategy and objectives launched at the start of the year. Not only will we continue to increase our offer to you, our staff, but will work with you and our partners to make sure we achieve all we set out to do.
Person Specification
Education And Qualifications
Essential criteria
- Educated to Degree standard or equivalent as a minimum requirement.
- Ongoing Learning and Development relevant to role.
Knowledge, Skills And Abilities
Essential criteria
- Ability to interpret and analyse datasets.
- Excellent attention to detail.
- Ability to plan own workload.
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Desirable criteria
- Ability to help specialties improve on the performance of Cancer Waiting Times and cancer pathways.
Experience
Essential criteria
- Experience of using Microsoft packages and/or data entry.
- Evidence of personal development relevant to role.
- Interest in and commitment to improving quality in Cancer Services.
- Demonstrate an ability to listen and understand different points of view and offer support where needed.
Desirable criteria
- Previous Experience of working in a hospital environment.
- Experience of the Choose and Book/E-Referral system and Careflow.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Important
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional
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