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Job Title: Capacity Manager Data Centre Solutions
Reporting to: Account Manager, Data Centre Solutions
Location: Romford / England
Job Purpose
The purpose of this job is both to actively manage the transition of our new contracted Data Center whilst ensuring a proper mobilization as well as provide superior technical support (operational excellence, continuous improvement) during the mobilization phase.
Key Responsibilities
- Support Data Center transitions on all aspects (technically, commercially, financially, etc.) and ensure smooth Data Center mobilizations
- Provide professional support to our Data Center
- Manage operational excellence across the sites and make sure that contractual commitments are met and exceeded
- Ensure a proper service delivery on site and drive continuous improvement & operational excellence on site
- Drive profitability and turnover, ensure additional services and projects are added, and contracts are re-won on re-tender
- Lead, guide, advice, coach and directly support the several teams, where required to deliver best practice selection, training, assessment and recognition/reward
- Sustainable staffing of our Data Center with competent teams including an effective succession planning
- Implement and properly apply appropriate control systems geared to meet our statutory, policy and contractual commitments
- Maintaining relationships with our key clients and proving a high level of service focus covering all operational activities
- Identify opportunities for the strategic development of the contract
- Proper application of health and safety working conditions according to our Client’s and our own health & safety policies and make sure the processes are effectively implemented and reviewed across our teams, subcontractors
- Apply effective business communication through advisory, review/reporting (mailings) and leadership to the team (internal) and management
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- Proven track record in a management role which has included responsibility for service, culture, people and business growth
- Previous experience in Data Centres / critical infrastructures is crucially important
- Industry knowledge in critical environment and/or data centre environments and one or more of the following: M&E, facilities management, projects, building services
- Stout experience in dealing with a range of people from junior to senior level including site employees, suppliers and customers
- Enthused by a fast paced, high growth environment with the affinity to work in a matrix organisation
- Results focused with the drive to grow the business
- Relevant technical degree as Electrician (m/f/d) or Electrical Engineer (m/f/d) or equivalent
- Good understanding of electrical maintenance necessary
- Commercial awareness / Business acumen should be self-explanatory
- Ability to understand commercial and financial metrics is necessary including good organization skills and an “eye” for details
- Experience in internal and external client management
- Highly developed interpersonal and communication skills
- Applicants (m/f/d) should be highly motivated and self-confident
- High degree of integrity and sincerity
- Excellent presentation skills - written, verbal and presentation
- Business fluency in English, and preferably local language
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Skills
Capacity Management
Data Center Operations
Service Delivery
Operational Excellence
Financial Metrics
Client Management
Electrical Engineering
Facilities Management
Contract Management
Staffing and Succession Planning
Health and Safety Compliance
Business Communication
Location