Product, Workflow and Operating Model Support

• Champion client experience across digital channels, including client portals and interactions with client service teams.
• Work closely with front office and infrastructure teams to understand and support business activities and workflows.
• Develop a practical understanding of front-to-back processes, operating models and control frameworks.
• Support new product, new market and new workflow assessments, including process mapping, control considerations and implementation readiness.
• Identify opportunities to improve efficiency, scalability and control across business processes.

Regulatory, Governance and Control

• Support the business in maintaining a strong governance and control environment aligned with regulatory expectations.
• Partner with Compliance, Legal, Risk and Finance on governance, regulatory and policy-related matters.
• Coordinate responses to audits, regulatory reviews and internal governance actions.
• Support the preparation of governance materials, committee papers and management reporting.

Stakeholder Management

• Create accountability for adoption and commercialisation of technology products through existing sales teams, identifying where dedicated sales resources may be required.
• Work closely with marketing on product collateral, content development and distribution channels.
• Build and maintain strong relationships across Front Office, Operations, Technology and Control Functions.
• Act as a trusted partner to senior stakeholders, balancing commercial objectives with control considerations.
• Communicate complex topics clearly and effectively to both senior and technical audiences.
• Drive alignment and consensus across stakeholders to enable effective delivery.

Required Skills And Experience

Core Requirements

• Commercially focused mindset with the ability to assess opportunities through a revenue-generation and business growth lens.
• Demonstrable experience in a Product, COO, Business Management, Chief of Staff, Strategy / Execution, Commercial Management or Programme Delivery role within financial services or a similarly complex, regulated environment.
• Proven track record of delivering large-scale, cross-functional business initiatives from concept through to implementation.
• Strong stakeholder management skills, with the ability to influence, challenge and align senior stakeholders across multiple functions.
• Experience coordinating delivery across Front Office, Operations, Technology, Compliance, Legal, Risk and Finance.
• Strong organisational and execution skills, with the ability to manage multiple priorities and drive outcomes.
• Understanding of key financial regulations (e.g. MiFID II, Payment Service Regulations)
• Excellent written and verbal communication skills, including preparation of materials for senior stakeholders and governance forums.
• Strong judgment, problem-solving capability and attention to detail.

Desirable

• Exposure to Capital Markets, in particular FX & Payments asset classes.
• Familiarity with:
  • OTC FX across Corporate FX and Private Markets
  • Payments or money movement workflows
  • Collateralised and uncollateralised trading arrangements
  • FX Product knowledge across (Spot, Forwards, NDFs, Options, structured products.)
• Awareness of relevant regulatory frameworks such as MiFID II and/or PSD.

Personal Competencies

• Highly organised, proactive and delivery-focused.
• Strong ability to operate under pressure and manage competing priorities.
• Commercially aware and solution-oriented.
• Confident operating with senior stakeholders.
• Able to simplify complex issues and drive practical outcomes.
• Collaborative, but willing to challenge where necessary.