Capvartis
Captive Insurance Relationship & Operations Manager
London
Posted 1 day ago
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Overview
As a Captive Insurance Relationship & Operations Manager, you will serve as a trusted advisor and strategic partner to clients utilising captive insurance solutions. You will be responsible for managing client relationships, overseeing day-to-day operations of captive entities, ensuring compliance with regulatory standards, and delivering insights that enhance the value of the captive structure.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for a portfolio of clients using captive insurance vehicles, providing exceptional service and ongoing strategic support.
- Build and maintain strong, long-term relationships by understanding each client’s risk profile, business objectives, and insurance needs.
- Deliver proactive communication, including periodic performance reviews, updates on regulatory or market changes, and opportunities for optimisation.
- Advise clients on risk financing strategies, captive utilisation, and program enhancements that align with their broader enterprise risk management goals.
Captive Operations Oversight
- Manage the full operational lifecycle of captive entities, including underwriting, policy issuance, premium billing, claims administration, and investment oversight.
- Coordinate the preparation and delivery of timely and accurate financial statements, regulatory filings, and compliance reports in accordance with local and international captive regulatory frameworks.
- Work closely with actuaries, auditors, legal counsel, tax advisors, and regulators to ensure captives operate efficiently, profitably, and in full compliance with statutory and industry requirements.
Governance & Compliance
- Develop, implement, and periodically update policies and procedures to ensure effective corporate governance, solvency compliance, and operational best practices for each captive entity.
- Conduct regular reviews of regulatory requirements and ensure adherence to solvency, capital, and reporting obligations, including maintenance of appropriate documentation and due diligence records.
- Perform sanctions screening and review of incoming fund transfers and payment requests, escalating as needed to the Compliance team.
- Prepare and monitor key management reports and metrics, including Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs), to detect, mitigate, and escalate operational or compliance risks.
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Financial Management
- Monitor and assess the financial performance of captive entities, ensuring appropriate reserving, capital adequacy, and profitability.
- Support the Finance team in delivering accurate quarterly and annual financial reporting, including coordination with external auditors for the completion of audited financial statements.
- Oversee financial transactions including premium collection, claims payments, reinsurance recoverable’s, and investment allocations within the captive structure.
Strategic Planning & Product Development
- Develop and manage annual business plans and operating budgets for captive entities, ensuring alignment with both client and company strategic objectives.
- Collaborate with the Product Development team to ensure that all captive offerings align with regulatory requirements (e.g., BMA license conditions) and meet evolving client needs.
- Identify opportunities for innovation within captive programs, including the use of reinsurance, multi-line/multi-year structures, or portfolio diversification to increase value and efficiency.
Business Development Support
- Partner with the Business Development team to promote captive solutions to prospective clients, providing subject-matter expertise during the sales process.
- Assist in the preparation and delivery of captive feasibility studies, including risk analysis, structural recommendations, and cost-benefit evaluations tailored to each prospect.
Required Skills & Qualifications
Core Technical Skills
- Captive Insurance Knowledge: Deep understanding of captive structures (single-parent, group, cell, rent-a-captive), risk retention, and alternative risk transfer.
- Regulatory Compliance: Knowledge of regulatory frameworks (e.g., BMA, NAIC, CIMA), including licensing, solvency, reporting, and governance requirements.
- Financial Acumen: Strong grasp of financial statements, reserving, budgeting, capital adequacy, and investment principles.
- Risk Management: Ability to analyse risk exposures and recommend appropriate insurance and reinsurance solutions within the captive model.
- Underwriting & Claims: Familiarity with underwriting principles and claims management processes, including reserving methodologies and loss development analysis.
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Operational & Analytical Skills
- Operational Oversight: Experience managing day-to-day captive operations, including coordinating with TPAs, reinsurers, and service providers.
- Data Analysis & Reporting: Ability to interpret financial and risk data, generate KPIs/KRIs, and produce client-ready reports.
- Project Management: Proficiency in coordinating multiple stakeholders and deadlines, especially for audits, financial closings, and regulatory filings.
- Policy Development: Competence in drafting, reviewing, and implementing internal policies and procedures related to governance and compliance.
Interpersonal & Communication Skills
- Client Relationship Management: Proven ability to build trust and maintain long-term relationships with senior executives and risk managers.
- Cross-functional Collaboration: Skilled at working with actuaries, auditors, legal counsel, finance, compliance, and product development teams.
- Presentation & Communication: Excellent verbal and written communication skills, with the ability to present complex insurance and financial concepts clearly and persuasively.
Technology & Tools
- Proficiency in Software Tools: Familiarity with insurance management platforms, Microsoft Excel/Word/PowerPoint, and accounting/ERP systems.
- RegTech & Compliance Tools: Experience with tools used for sanctions screening, due diligence tracking, and regulatory reporting is a plus.
Professional Attributes
- Detail-Oriented: High level of accuracy in financial reporting and regulatory compliance.
- Problem Solving: Strong analytical and critical thinking skills to resolve operational or client issues efficiently.
- Strategic Thinking: Ability to align captive programs with broader business and risk management goals.
- Integrity & Confidentiality: Strong ethical standards and ability to handle sensitive client and financial information securely.
- Adaptability: Comfortable working in a fast-paced, evolving regulatory and business environment.
What We Offer
- Competitive salary and performance bonuses.
- Flexible work environment with remote options.
- Access to cutting-edge technologies and learning resources.
- A supportive team culture focused on collaboration and innovation.
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Skills
Captive Insurance
Regulatory Compliance
Financial Analysis
Risk Management
Underwriting
Claims Administration
Client Relationship Management
Corporate Governance
Project Management
Strategic Planning
Data Analysis
Solvency Monitoring
Sanctions Screening
Budgeting
Reinsurance
Location