Key Responsibilities

Customer & Dealer Management

• Serve as the primary point of contact for customers in the car buying journey.
• Leverage internal capabilities to help customers find a suitable vehicle from within Admiral’s dealer network.
• Provide expert support on financial products and support them where required.
• Liaise with dealers to arrange payment and sync up collection dates for a seamless buying experience.

Coordinating Internal Efforts

• Function as a liaison between customers and internal departments, ensuring clear communication and the seamless execution of customer requests.
• Collaborate with cross-functional teams, including sales, underwriting, and customer service, to deliver timely and accurate solutions to customers.
• Consult with Product team to constantly iterate and help to improve the proposition and journey.

Manage The End-to-End Experience

• Ensure customer is fully aware of features of each financial product, the benefits and key information.
• Ability to consult directly with our dealer network, to ensure a smooth handover and agree pick up dates and payment.
• Confidence and ability to support customer in making a sound financial choice and embrace the individuality of each experience.

Sharing Best Practice

• As this role is based in a new and growing team, you will be responsible for ensuring that best practise and expertise is shared across the operational teams, and to wider Operational and Product areas where suitable. This could include the need to roll our product/role specific training, run call calibration sessions or workshops.

Role Requirements

• Familiarity with motor industry and car buying is desirable.
• Previous customer service experience preferably in a sales environment with a strong appetite for providing first class customer service.
• Sound analytical skillset.
• Effective communication and influencing skills, combined with the ability to communicate clearly to all staff members from frontline staff to with senior stakeholders, as well as customers via differing communication channels.
• Strong literacy and numerical skills.
• Willing to be developed, coached, and to take on board feedback.
• Embrace working in a fast-paced environment.
• Used to working to deadlines and meeting KPI’s.
• Proactive, organised, and able to manage your time effectively and take initiative.
• Positive work ethic and have a can-do attitude when supporting business in change.
• Willing to share your ideas and contribute to the business.

Experience/good Knowledge Of

• Sales methodology
• Changing landscape of the regulatory environment
• Digital innovation

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email eden.davies39@admiralgroup.co.uk or contact us on 07780038264. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.