Handelsbanken
Card Fraud Chargeback Analyst - 12 Month FTC
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Job Introduction
Handelsbanken is a relationship bank built on trust, long-term thinking and local decision-making. We provide bespoke banking and wealth management services to personal and corporate customers.
Our decentralised model means decisions are made close to the customer, in our branches. Our central Functions teams play a vital role in supporting the branch network, providing the expertise, governance and infrastructure that enable branches to serve customers effectively and sustainably.
This approach had underpinned our success for decades. Handelsbanken is independently recognised as one of Europe’s safest commercial banks, holds the strongest credit rating among its peers and is consistently ranked highly for customer satisfaction and relationship banking.
Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long-term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.
We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.
Check our Handelsbanken website for further information.
The opportunity
We have an exciting opportunity to join our Fraud and Anti-Bribery & Corruption team as a Financial Crime Card Fraud Chargeback Analyst on a 12 Month Fixed Term Contract. This role will be based at our Manchester City Centre Head Office.
The role is to work within a team of fraud specialists who respond to, and investigate fraud incidents affecting our customers and drive the Bank’s fraud prevention strategy.
This role is primarily focused on the recovery of funds relating to unauthorised Card fraud transactions via the Chargeback scheme. As part of this role there will be a basic level of investigation required to validate Chargeback claims, as well as a strong attention to detail and understanding of the chargeback scheme rules.
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A level of independent working and the ability to manage competing priorities within time critical timeframes is key to this role.
Key responsibilities
- Undertake basic card fraud investigations in relation to Chargebacks.
- Responsible for timely management of the end to end process for Chargeback cases ensuring that all cases are managed with prescribed timescales.
- Responsible for movement of funds relating Chargeback cases.
- Responsible for reporting to and liaising with the scheme (Mastercard) in relation to fraud cases.
- Utilising high level investigative techniques, systems and information across a range of internal and external sources.
- Completion of UARs if deemed appropriate.
- Provide assistance to branch colleagues and any other relevant internal departments, with general Chargeback related queries.
- Support the development and review of instructions, controls and processes relevant to the Chargeback process.
- Undertaking the recording and input of cases of Card fraud on internal systems.
What we’re looking for
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Work as part of the team to ensure the day to day activities are adequately prioritised to suit shifting demands.
- Work independently and manage cases according to scheme time frames.
- Work to tight deadlines and often under pressure whilst maintaining a high level of quality and competency.
- Understanding of Card Fraud typologies and enablers.
- A good working knowledge of card chargeback and disputes rights.
- Awareness of legislation and UK initiatives pertaining to fraud offences such as Fraud Act 2006, PSR 2017.
- Excellent communication and decision making skills with the ability to demonstrate sound judgement based on a clearly stated rationale to reflect the right business outcome.
- Strong analytical and problem solving skills and attention to detail, presenting information in a clear and concise manner.
- Experience of working with card fraud detection systems, authentication protocols and services such as 3-D secure, MasterCard etc would be preferred.
- Awareness of the changing regulatory landscape in relating to fraud prevention including but not limited to PSD2/3, FCA, PRA, PSR and AML requirements.
- An awareness of the fraud threat landscape, banking products and the UK regulatory environment is not essential but would be preferred.
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Why join Handelsbanken
We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.
In addition, there is a flexible benefits package with the key highlights detailed below.
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken Talent Acquisition Partners will be reviewing your details and will later organise a phone conversation if your experience aligns with our requirements, we will extend an invitation for you to participate in an interview.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
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