Job Description

Role Overview

To provide a high-quality, comprehensive, and professional administrative service in support of the Cardiac Information Team. The post holder will support the day-to-day running of the team by undertaking a range of administrative duties, including first-line support for information systems, data entry and validation, and managing incoming requests via the call logging system.

Key Responsibilities

• Smooth running of the service.
• Act as first-line support for Cardiac Information systems, responding to and logging queries, escalating issues where appropriate.
• Manage and monitor the call logging system, ensuring requests are accurately recorded, prioritised, and progressed in a timely manner.
• Undertake routine and ad-hoc data entry, validation, and maintenance of cardiac audit and clinical datasets, ensuring accuracy and completeness.
• Support the team with the preparation, submission, and maintenance of audit data in line with national and local requirements.
• Assist with general office administration tasks, including managing shared inboxes, filing, document management, and maintaining records.
• Liaise with clinical staff, internal teams, and external stakeholders in a professional and courteous manner.
• Support the team in meeting deadlines and service objectives by prioritising workload effectively.
• Maintain confidentiality and information governance standards at all times, in line with Trust policies.
• Contribute to service improvement by identifying issues with processes or data quality and reporting these to the team.
• Contribute to service improvement by identifying issues with processes or data quality and reporting these to the team.
• Contribute to own personal development, through attendance at mandatory training courses.