Bristol NHS Foundation Trust
Cardiac Investigations Unit Receptionist
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Job Description
About the Role
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job Overview
An exciting opportunity has arisen within the Medicine Division on Gate 12, Cardiac Investigations Unit.
This is a front of house role within the unit, working closely with both clinical and admin colleagues to ensure our patients receive the highest standard of care.
The post holder will be responsible for booking/rescheduling all echo tests in line with Government Access Targets and local guidelines, ensuring patients are dated within the diagnostic and Referral to Treatment waiting times. You will be required to actively co-ordinate and monitor the reduction of waiting times.
There is a requirement to use local electronic patient systems for bookings, such as CRIS and Careflow, and training will be provided. Procedures will need to be followed in relation to booking in and checking out patients for all tests, administering the DNA process and locating patient notes from around the hospital site.
Another key aspect of the role will be to provide an efficient and responsive reception service to patients attending for Cardiac tests and clinics. You will be required to deal with patients, relatives and staff in a professional and sympathetic manner, face to face and over the telephone.
Main Duties of the Job
- To be the main point of contact as receptionist on the Cardiac Investigations Unit.
- To welcome patients, staff and visitors in a polite and friendly manner, dealing with enquiries in an efficient and timely fashion.
- To have an overview of the outstanding position of clinics/patients in attendance, throughout the day.
- To respond promptly and professionally to internal and external telephone enquiries, ensuring accurate information is recorded and disseminated to all parties.
- To monitor and maintain on a daily basis the list of patients requiring echo tests, ensuring the list is kept up to date.
- To ensure patients are booked in chronological/clinical priority order prior to their breach date, in line with the Patient Access Policy and Government Targets [training will be given].
- To use the hospital computer systems to undertake all processes required for the patients’ outpatient visit and to arrange follow-up outpatient appointments in accordance with the booking protocols.
- To comply with Private Patient protocols.
- To maintain a safe environment for patients and staff, raising concerns where appropriate.
- To ensure patient confidentiality is maintained at all times.
- To contribute to own personal development and attend mandatory and other training relevant to the role.
- To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Support Manager.
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Working for our Organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed Job Description And Main Responsibilities
Monitoring waiting list entries, liaising with the clinical team, forward look and cancellation of clinics, diary management, processing documentation and general administrative and clerical tasks.
You will need to maintain and monitor processes and systems, being mindful of National waiting times such as the 18 week Referral to Treatment target. Working as part of a secretarial team, you will provide support for each other and ensure continuity of service.
Person Specification
Qualifications
Essential criteria
- Minimum three GCSE/O'level qualifications, to include English Language and Mathematics.
Desirable criteria
- Knowledge of medical terminology
Experience
Essential criteria
- Minimum two years typing or secretarial experience in an office environment
- Experience of administrative or clerical practices and processes
- Extensive working knowledge of Microsoft Word and Outlook
- Must have used a computerised patient administration system or company database. A willingness to learn new IT skills and technology
Desirable criteria
- Knowledge of medical terminology
- Experience of having worked in the NHS, or other patient/ customer focused environment
Knowledge
Essential criteria
- Competence in preparing and sorting documentation and data, checking layout and content of correspondence for self and clinicians
- Must be able to demonstrate organisation and prioritisation skills
- Demonstrate working to tight deadlines/ under pressure
- Able to work independently in own role, showing initiative but understanding when to seek guidance/ support
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Personal Qualities
Essential criteria
- Very good written skills including good English grammar
Desirable criteria
- To be able to maintain good working relationships within own team and wider hospital staff groups/departments
Important
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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