Job Overview

To work efficiently within a multi-disciplinary team to provide administrative assistance within the Trust and services offered by the trust.

• To provide a professional and efficient service.
• To communicate effectively with other staff members.
• To assist with the smooth running of Cardiology outpatients and breathlessness pathway.
• There is no requirement to line management of staff in this position.

Duties And Responsibilities

• To speak with patients on the telephone to advise of bookings.
• To greet all patients in a warm and friendly manner.
• To treat all patients at all times in a sensitive, honest and courteous manner.
• To advise and direct patients throughout their visit, maintaining good customer relationship and care.
• To assist patients with outpatient administrative queries.
• To receive patients into clinic, ensuring that all personal details are correct on the hospital information system (Alex Health) and change details as required.
• To book patients on Alex Health to show attendance.
• To answer the department phone in a polite and friendly manner, dealing with day-to-day queries or efficiently forwarding the call to the appropriate person.
• To carry out any other clerical duties which may arise within the department.
• To complete any other administrative duties as required.
• To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
• To work flexibly according to the needs of the service, including cover of colleagues during periods of leave.
• To work on own initiative and make confident decisions as required to ensure efficient service