Metropolitan Gaming
Cardroom Dealer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career.
Alongside competitive pay, you can also expect:
- Service charge and tips
- Enhanced pay after midnight
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work
What We Are Looking For
We are looking for an experienced Cardroom Dealer to join our fantastic team, within this role you must have previous experience working as a Poker dealer, having the ability to host live tables and fully aware of compliance and social responsibilities.
Main Responsibilities
- To provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.
- Through training and development be able to take on multiple dealing and gaming roles throughout the venue as and when required by management.
- All dealers will be required to be skilled in executing No Limit Texas Hold’em and Pot Limit Omaha cash games and tournaments. Mixed and Dealers Choice games may also be required on the completion of further training.
- The dealer must maintain control of the game when dealing and provide clear and confident communication to our customers when announcing hands, bets, winners and game progress.
- The dealer must shuffle and deal the cards but will also calculate and pay winning bets, manage pots accurately during games, collect rake and identify/act upon and report any irregularities or violations of our house rules.
- The dealer will manage chip transactions for the players as well as answer questions and at times provide guidance on the rules of the game.
- In addition to the traditional dealer responsibilities, our Dealers provide entertainment and hospitality to customers, and the quality of a dealer's customer service contributes to the venues and company's success.
- Compliance with all relevant legislation is a crucial requirement of the role. Dealers are expected to be knowledgeable about all Safer Gaming and Anti Money laundering requirements. Dealers must undertake regular associated training and immediately raise any associated concerns with their line manager when on duty, as per the SG and AML policies.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who You Are
- Always maintain a positive and upbeat attitude.
- Acknowledge players when they arrive at the tables.
- Remain patient and polite with customers even in times of disagreement and dispute.
- Advise customers on how the MetCard loyalty programme works, always ask customers for their loyalty card, and encourage the using of it.
- Deal all games in accordance with procedures including "The Rules of the Game" and the Gaming Manual.
- Conduct game commentary in a manner that keeps colleagues and customers clearly informed of their actions, is fully audible and provides clarity and guidance to all.
- Inform a manager when a customer persistently displays behaviours associated with a "Problem Gambler".
- Maintain awareness of customer body language which might indicate collusion or misconduct and immediately report any suspicions to a supervisor.
- Work to continually improve technical skills to improve the efficiency of games.
- Complete all Metropolitan Gaming's mandatory training.
- Attend meetings, training workshops and other communication events as and when requested.
- Assist other dealers by conducting informal coaching when the opportunity arises.
- Immediately report any concerns regarding the security of the games to a Gaming Supervisor or senior team member.
- Regularly check all the gaming equipment on the tables that are allocated to open, determining that the table is fit for purpose and report it if not.
- Report all incidents regarded as suspicious as defined by the AML training.
- Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Service Behaviours
Our Cardroom Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK.
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Cardroom Dealers will spend a large portion of their shift working directly with the public.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location