Care and Support Navigator Service Lead

Job Summary

To provide discharge support service for identified cohort of patients at King’s College Hospital Denmark Hill.

To provide a single point of access and to proactively support patients on waiting lists to ensure that they have access to the right advice, information and materials to help them ‘wait well’.

To manage the performance of the team delivering care navigation and discharge support.

Main Duties and Responsibilities

To establish and oversee discharge support service for identified cohort of patients at King’s College Hospital Denmark Hill:

• To develop ways of working, communication materials and standard operating procedures for elective communication pathway and discharge support for staff and volunteers.
• To work closely with the discharge coordinators at Denmark Hill to review/triage incoming requests for support.
• To engage with eligible patients prior to their discharge from hospital to understand their support needs to manage individual health and wellbeing needs.
• To manage personal caseload, carrying out duties and delivering service and outcomes as specified in the relevant Standard Operating Procedures.
• To deploy resources available to complete basic tasks that support timely discharge of eligible patients. These may include but not limited to:
  • Collecting, copying keys.
  • Food shopping.
  • Checking safety of property prior to discharge.
  • Activating pendant alarms.
  • Accepting equipment deliveries.
  • Liaising with family/friends on behalf of patients.
  • Signposting to support available within community.
• If necessary, to provide ongoing support tailored to individual needs for up to 4 weeks, including a telephone call or home visit within 72 hours of the patient discharge.
• To train, support and deploy volunteers within the hospital and in the community.