Metropolitan Thames Valley
Care and Support Team Manager
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£39,899 - £41,998 p/a
Temporary - Full Time
Closing date - 7 August 2026
The role
Care & Support Team Manager
Wandsworth
Fixed Term (6 Months)
Lead Services That Change Lives
Are you an experienced operational leader with a passion for delivering outstanding services to vulnerable people? Do you thrive in a fast-paced environment where you can inspire teams, drive performance, and make a real difference to customers' lives?
We are looking for an Care & Support Team Manager to lead a portfolio of care and support services across a designated geographical area, ensuring the delivery of safe, effective, person-centred services that achieve excellent outcomes for customers.
This is a rewarding opportunity to join a values-driven organisation where customer wellbeing, service excellence, and continuous improvement are at the heart of everything we do.
What You'll Be Doing
As Area Manager, You Will
- Lead and manage multiple services across a geographical area, ensuring high-quality service delivery and operational excellence.
- Ensure compliance with contractual, regulatory, safeguarding, and organisational requirements.
- Develop and deliver service plans that demonstrate high-quality outcomes and continuous improvement.
- Manage and develop Service Managers and frontline teams, creating a high-performing culture focused on customer outcomes.
- Drive customer engagement and co-production, ensuring customers help shape the services they receive.
- Build and maintain strong relationships with stakeholders, commissioners, partner agencies, and local communities.
- Monitor performance, quality, risk, customer satisfaction, and financial targets, taking action where required.
- Manage service budgets and resources effectively to ensure commercial viability and value for money.
- Promote innovation, problem-solving, and a coaching culture across services.
- Support the organisation's vision, values, and reputation through exceptional leadership and service delivery.
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About You
We're looking for a confident and compassionate leader who can inspire teams and deliver results.
You Will Have
- Experience managing multiple care, support, housing, or community-based services.
- Strong people management and performance management experience.
- Experience working with vulnerable adults and/or other customer groups requiring support.
- Knowledge of safeguarding, health and safety, and relevant legislation.
- Experience managing budgets and delivering financial performance.
- Excellent stakeholder engagement and partnership-working skills.
- Experience developing support plans, risk assessments, and customer-focused services.
- Strong organisational skills with the ability to prioritise competing demands.
- Good IT skills and experience maintaining accurate records and reports.
- A commitment to delivering excellent customer service and achieving high levels of customer satisfaction.
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What You'll Bring
- Outstanding communication and leadership skills.
- The ability to motivate, coach, and develop teams.
- A proactive and solutions-focused approach.
- Strong commercial awareness alongside a passion for supporting people.
- Commitment to diversity, inclusion, safeguarding, and continuous improvement.
Why Join Us?
- ✅ Competitive salary and benefits package
- ✅ Career development and learning opportunities
- ✅ Meaningful work that positively impacts people's lives
- ✅ Supportive and collaborative culture
- ✅ Opportunity to lead high-performing services and teams
Our Values
We are looking for someone who shares our values of Care, Dare and Collaborate, demonstrating professionalism, integrity, and a commitment to delivering excellent outcomes for customers and colleagues alike.
Ready to make a difference? Apply today and help us deliver services that empower people to live independently and thrive.
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Department: Customer Services
Last updated: July 24, 2026
Job ref: NTX1220337
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