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Care co-ordinator - Band 6

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Job Opportunity: Care Coordinator in Intensive & Assertive Team
We are recruiting to our new Intensive & Assertive Team, launching across Norfolk and Suffolk to provide intensive, flexible, and recovery-focused support for people living with severe and enduring mental illness. This is a unique opportunity to join a service from the outset and help shape its future.
As a Care Coordinator, you will work with people who often find it difficult to engage with traditional mental health services, delivering assertive outreach, intensive community support, and recovery-focused interventions. You will help improve engagement, reduce hospital admissions, and support individuals to live more fulfilling lives within their communities.
Posts Available and Locality Working
We currently have 12.5 WTE Care Coordinator vacancies across Norfolk and Suffolk. Successful applicants will have the opportunity to discuss their preferred locality, and wherever possible, we will align staff to their chosen area to minimize travel and support strong local partnerships.
As a county-wide service, there may occasionally be a requirement to support colleagues and service users across your allocated county in response to service needs. Any wider working will be reasonable, proportionate, and fully supported.
The team operates 7 days a week, 11:00am-7:00pm, with staff participating in a rota that includes weekends and bank holidays. We value flexibility, teamwork, and work-life balance, and offer the chance to be part of an ambitious and innovative new service from day one.
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Main Duties of the Role
- Provide care coordination to individuals with severe and enduring mental illness.
- Undertake comprehensive mental health, risk, and psychosocial assessments.
- Develop, implement, and review co-produced care, recovery, and crisis plans.
- Deliver evidence-based interventions in accordance with national guidance and Trust policies.
- Work proactively with individuals who may struggle to engage with traditional services.
- Deliver assertive outreach interventions within community settings, including service users' homes.
- Promote recovery, social inclusion, and independence.
- Support individuals to access physical healthcare, housing, welfare benefits, employment, education, and community resources.
- Undertake risk assessment and formulate effective risk management plans.
- Respond to crises and support admission avoidance where appropriate.
- Work collaboratively within a shared caseload model.
- Develop effective partnerships with carers, families, and external agencies.
- Maintain accurate and timely clinical documentation.
- Contribute to service development, quality improvement, and clinical audit activity.
About Norfolk and Suffolk NHS Foundation Trust
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent, and accessible recruitment process where every candidate has the opportunity to succeed.


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We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognize that not everyone has equal access to opportunities and are working to address this.
We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT, we pride ourselves on being a welcoming, talented, friendly, and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why Work for Us?
We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work, and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Contact Information
For further details or informal visits, contact:
Name: Coral Williamson
Job Title: Clinical Team Leader
Email Address: coral.williamson@nsft.nhs.uk
Additional Contact Details
Suffolk: Polly.dent@nsft.nhs.uk
Norfolk: Lydia.gutteridge@nsft.nhs.uk
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