Care Co-Ordinator

Location: Romford, Upminster & Grays
Contract type: Care Management
Salary details: £29,000 per annum

Care Co-Ordinator

Location: Harold Wood
Salary: £29,000 Annually | Impactful role | Expert training | Friendly team

Bluebird Care – Where passion becomes expertise

Key responsibility

Ensure that Care Assistants are appropriately rostered and allocated to customers so that care is delivered on time, safely and in line with customers' wishes (as agreed in their care and support plan), and aligns with the agreed availability of Care Assistants. To strive to achieve optimised scheduling that meets the needs of both customers and carers.

Duties

• Liaise with the Lead Coordinator and/or Registered Manager to ensure the right number of Care Assistants, with the right skills mixes, are recruited to meet the needs of the business. Arrange cover for Care Assistant sickness, absenteeism or holidays.
• Accept, allocate and process new customer referrals for care and support promptly and effectively.
• Process changes to customers' required care and support needs.
• Ensure there is sufficient cover to deliver care and support to all customers on time and in alignment with their personal care plans.
• Monitor the restoring of Care Assistants to maximise efficiency whilst supporting them to maintain an appropriate work/life balance.
• Schedule Care Assistants to provide care and support to customers. Work with other members of the Bluebird Care team to appropriately match Care Assistants to customers taking account of:
  • Care Assistant skills, experience and availability to safely deliver the care and support plan;
  • the customer’s preferences and care needs; and
  • travel arrangements, routes and working patterns to make efficient use of Care Assistant time whilst meeting the needs of customers.
• Make required adjustments to rotas as required to provide cover for emergency situations, to cover staff holiday or sickness, etc.
• Distribute staff rotas at agreed intervals.
• If required, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
• Work with the office team to maintain up-to-date electronic and handwritten records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.
• Keep all information about customers and their families secure and confidential.
• Carry out general office duties. Prepare reports as required by the Registered Manager.
• Talk to customers and their chosen representatives about their care and support, taking account of different communication needs and levels of understanding.
• Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.
• Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.