Home Instead
Care Co-ordinator- Full Time office based role in Gloucester
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Company Description
Why Home Instead?
Global expertise, local services - Home Instead is a global franchise which means our offices benefit from the knowledge and best practices that have been proven to be successful worldwide. All our home care expertise is passed on to offices that operate in local communities across the UK. These offices run their business within the local community and so that’s how they can provide you with personalized services. They own their business, so they care about your satisfaction and your individual needs. We are a highly rated care provider with over 260 offices throughout the UK.
Home Instead continues to set the highest standards in everything we do. Our commitment to providing the best possible senior care services has led to our offices and staff achieving national recognition in the UK. Home Instead is proud to have won a number of awards marking us out as an outstanding home care services provider and a fantastic place to work.
Some of our cherished awards:
- Gloucester office is a winner of WorkBuzz's 2025 5-Star Employer Award
Home Instead continues to set the highest standards in everything we do in the UK. Our commitment to providing the best possible senior care services has led to our offices and staff achieving national recognition and by having the highest number of CQC “Outstanding” ratings of any home care provider.
Home Instead Senior Care is the world’s leading provider of non-medical care and companionship services for older people at their own homes with minimum home visits of one hour, award-winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide relationship-based personalised support.
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Job Description
Bring your sharp mind, systems expertise, and caring heart to a role that truly matters. We are hiring a self-motivated Care Coordinator to champion compliance and elevate our quality of care.
As a Care Coordinator, you will manage client care, lead a dedicated team, and ensure smooth, compliant daily operations. Your responsibilities will include:
- Client & Team Management: Lead the Client Experience team, foster a positive culture, and manage client relationships, reviews, and communications.
- Assessments & Care Planning: Conduct new client consultations, complete necessary paperwork, and create/audit digital care plans.
- Scheduling & Systems: Create and maintain precise visit schedules and update records on our care management systems.
- Quality & Compliance: Identify training needs from audits and ensure compliance with all company policies and CQC regulations.
- Operational Flexibility: Participate in the on-call rota and support field staff during emergencies (which may include undertaking care visits if needed).
- Growth & Value: Maintain a cost-saving mindset in all actions and participate in local networking and marketing events.
Qualifications
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What We Are Looking For:
We are looking for an intelligent, self-driven, and highly organised individual who fits the following criteria:
- Sector Knowledge: Experience in the care sector is preferred but not essential. Candidates from outside the care sector who excel in this role usually come from fast-paced, customer-centric environments that require a mix of logistics, people management, and strict compliance. For example Medical and Dental receptionists, Legal assistants, Conveyancing secretaries, school administrators/Exam Officers, Call centre team leaders, Hotel Front office supervisors, Duty managers in retail etc.
- Tech & System Skills: Proficient with standard Microsoft Office programs (Word, Excel, Outlook) and a proven ability to learn new digital systems quickly.
- Education & Communication: A minimum of 5 GCSEs (including Maths and English) and an excellent, clear telephone manner.
- Mobility: Access to a reliable means of transport is required for local travel.
Additional Information
- Pay: Competitive, based on your experience and skills.
- Probation: Subject to a successful 6-month probation period.
- Vetting: This role is subject to an enhanced DBS disclosure, Right to Work (RTW) checks, and reference checks.
Home Instead is committed to safeguarding and promoting the welfare of adults. We welcome applications from all sections of the community to reflect the wonderful neighbourhoods we serve.
Compensation: GBP 28000 - GBP 30000 - yearly
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