McCarthy & Stone
Care Compliance Facilitator
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The Vacancy
McCarthy Stone is the UK’s leading provider of high-quality retirement living communities. We are passionate about delivering exceptional lifestyles, safe care services, and outstanding customer satisfaction for older people across the country.
As our Care & Lifestyle Services continue to expand nationwide, we are looking for a Care Compliance Facilitator to play a vital role in strengthening our compliance framework and supporting front-line teams to deliver safe, high-quality, and fully compliant services.
In addition, you will have good IT skills particularly Microsoft Office and excel and enjoy managing data and presenting it in easy to understand reports, diagrams and charts.
About The Role
Reporting to the Head of Care Compliance, you will support the coordination and embedding of systematic compliance management across Care & Lifestyle Services. This is a key role that combines compliance support, data management, process improvement, and collaboration with operational teams to ensure regulatory standards and best practice are consistently met.
While this is not a registered role, it requires strong operational insight, sound judgment, and a clear understanding of regulated care environments.
Key Responsibilities
- Support front-line colleagues to understand and apply care legislation and compliance requirements
- Assist in implementing workforce training pathways across Care & Lifestyle roles
- Collate and maintain workforce data within the ASC-WDS system for benchmarking and oversight
- Create, review, and maintain guidance documents, procedures, and intranet content
- Help embed best practice across care operations and support continuous improvement
- Review and enhance policies, processes, and SOPs in collaboration with the care team
- Monitor and manage the Care Compliance inbox, directing queries appropriately
- Assist with monthly compliance reporting to support operational decision-making
- Contribute to the Monthly Care News for operational teams
- Support accident and incident analysis, escalating compliance or performance concerns
- Assist with regulatory requirements including manager and location registrations and absence notifications
- Provide support on compliance-related projects as required
- Offer general administrative support, including meeting minutes and inbox cover during leave
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About You
You will bring hands-on experience from a regulated care environment and a strong commitment to safeguarding and quality care for older people. You are organised, resilient, and confident in balancing regulatory, business, and customer needs.
Essential Skills And Experience
- Operational experience delivering regulated care activities
- Strong understanding of safeguarding, care legislation, and compliance standards
- Ability to multitask, prioritise, and work effectively in a matrix organisation
- Confidence in decision-making and working under pressure
- Proficiency in Adobe & Microsoft Office, particularly Excel.
Desirable
- Previous compliance experience
- QCF Level 3 (or equivalent) in Health & Social Care
- Experience within retirement living or nationwide care services
- Experience of data or CRM systems preferably used in a similar sector.
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Why Join McCarthy Stone?
- Be part of a respected organisation, making a real difference to older people’s lives
- Work within a supportive and collaborative Care & Lifestyle Services team
- Contribute to shaping and embedding high standards of care compliance nationwide
- Opportunity to grow your compliance expertise within a complex, evolving care environment.
If you are passionate about care quality, compliance, and supporting teams to deliver exceptional services, we would love to hear from you.
Apply today and help us continue to raise the standard of care across McCarthy Stone communities.
Please note McCarthy Stone does not offer sponsorship for any of its roles.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
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