Care Coordinator

Are you organised, proactive, and passionate about delivering high-quality care? Ansa Care Ltd is looking for a dedicated Care Coordinator to join our team and help ensure our clients receive safe, reliable, and person-centred care.

If you have excellent organisational skills, enjoy working with people, and can thrive in a fast-paced environment, we would love to hear from you!

About the Role

As a Care Coordinator, you will be responsible for coordinating care services, managing staff rotas, maintaining effective communication between clients and care staff, and ensuring the smooth day-to-day running of our care services.

Key Responsibilities

• Coordinate and manage staff rotas to ensure continuity of care and appropriate staffing levels.
• Schedule care visits and arrange cover for sickness, absences, and last-minute changes.
• Communicate effectively with clients, families, care staff, and management.
• Monitor care calls, staff attendance, punctuality, and scheduling issues.
• Maintain accurate records, care schedules, and administrative documentation.
• Respond promptly and professionally to queries, concerns, and changes in clients’ needs.
• Support care plan reviews and promote person-centred care.
• Assist with resolving staffing issues and escalating concerns where necessary.
• Maintain compliance with safeguarding procedures, company policies, confidentiality requirements, and relevant CQC standards.
• Support the smooth daily operation of domiciliary care services.
• Carry out spot checks and supervision of staff.
• Liaise with professionals, attend meetings with care professionals.
• Maintain accurate records of on-call activities, incidents, decisions, and actions taken.
• Participate in the on-call rota to provide support outside normal office hours, including evenings, weekends, and public holidays as required.