Care Co-ordinator (Homecare)

Location: Cheltenham

Contracted Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm (30-minute unpaid break)

Salary: from £26538.50 per annum

About Us

Retain Healthcare is an experienced, dynamic, and forward-thinking health and social care provider. We offer temporary and permanent recruitment solutions to healthcare establishments and individuals with diverse support needs within their own homes across the South West. With branches in Cheltenham, Chippenham, Salisbury, and Bournemouth, we are the agency of choice for many providers in the local area. Retain Healthcare has grown by reputation to become the go-to provider.

The Role

As a Care Coordinator you will be required to ensure the smooth running of the CQC Regulated branch supporting individuals in their own homes maintaining its excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.

Main Duties And Responsibilities

• To ensure the branch continues to grow and develop its homecare service.
• Work alongside the Registered Manager to drive the team and branch towards achieving weekly KPIs. Key areas of focus will include optimizing new staff recruitment, increasing the number of client packages, and developing our private funding customer base.
• Ensure that the coordinating team create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
• Effectively manage team rosters, matching skills to specific client requirements.
• Report and record any safeguarding concerns to the Branch Manager.
• Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch
• Approve and keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.
• Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.
• You will need to ensure that the homecare service works in an outcome focus way that is person centred to the individual customer. Ensuring that support plans are written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.