Home Instead
Care Coordinator - Home Care Sector
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Company Description
Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award-winning training and an excellent reputation, we are immensely proud of the quality of care we provide.
Our office in Crawley was established in 2016. We are looking for a Care Coordinator to join our dynamic office team.
This position will command a salary of up to £28,000 per annum, depending on experience, aptitude, and compatibility of the candidate.
Job Description
We're looking for a compassionate and organized Care Coordinator to join our team in Crawley, United Kingdom. This role will be responsible for overseeing care services in the Crawley, Horley, and East Grinstead areas, ensuring our clients receive the highest quality of care while supporting our dedicated Care Professionals.
- Liaise between clients, Care Professional teams, and third-party entities such as GP practices to maintain clear communication and address care needs promptly.
- Prepare and maintain rotas, taking into account travel time, holidays, training, and last-minute changes.
- Develop and maintain excellent relationships with both clients and Care Professionals to ensure positive experiences.
- Collaborate with the recruitment manager to ensure sufficient staffing levels are met.
- Work closely with the Carepros to resource and schedule new and existing care packages in a timely manner.
- Maintain accurate client and Care Professional information in electronic scheduling and monitoring systems.
- Ensure all care plans and documentation comply with regulatory and internal audit standards.
- Regularly audit electronic care notes and address any concerns regarding care needs promptly.
- Contribute to the continuous improvement of care services and operational processes.
- Coordinate and manage care schedules, ensuring efficient allocation of Care Professionals to meet client needs.
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Qualifications
- Excellent communication skills with the ability to build rapport quickly (Mandatory)
- Proficiency in IT systems, including Microsoft Office and virtual communication platforms (Mandatory)
- Prior working knowledge in care management applications such as Access Care Planning or Birdie (preferred)
- Prior working knowledge in care management applications such as People Planner or IQ Timecards (preferred)
- Level 3 NVQ in Health and Social Care or equivalent qualification (preferred)
- Experience in the domiciliary care sector, delivering a range of personal care services
- Knowledge of legislation and regulations specific to Health and Social Care
- Strong organizational and time management skills
- Ability to learn and adapt to new technologies and software quickly
- Experience in coordinating rotas or schedules (desirable)
- Familiarity with CRM systems, particularly People Planner (preferred)
- Problem-solving skills and the ability to work under pressure
- Empathetic approach with a genuine passion for delivering high-quality care
- Full driving license and access to a vehicle for travel within the territory
- Flexibility to meet the changing needs of the business
- Ability to work collaboratively in a team environment
- Keen attention to detail and commitment to maintaining accurate records
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Additional Information
This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. Relationships are at the heart of all we do, and you’ll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career, one which will grow with you. We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
This role is UK based, and the right to work in the UK will need to be established as part of the recruitment process.
Compensation: GBP 25000 - GBP 28000 - yearly
AS WE DO NOT OFFER SPONSORSHIP UNDER THE SKILLED WORKER SCHEME, PLEASE ONLY APPLY IF YOU HAVE THE RIGHT TO WORK IN THE UK.
Should you need further information about the job, please email [email protected]
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