Role Overview

The Care Coordinator supports the Registered and Deputy Managers in delivering safe, effective domiciliary care and supported living services. They coordinate care packages, rotas, care plans, and quality monitoring, while acting as a key link between service users, families, staff, and healthcare professionals.

Responsibilities

Care Coordination and Service Delivery

• Coordinate and manage domiciliary care and supported living packages
• Allocate staff to care visits and support shifts based on skills, experience, and service user needs
• Ensure continuity of care and effective rota management
• Respond promptly to changes in service user needs and staffing requirements
• Support the mobilisation of new care packages and referrals
• Assist with contingency planning and emergency cover arrangements

Care Planning and Reviews

• Assist in the completion and review of care plans, risk assessments, and support plans
• Ensure care documentation remains accurate, current, and person-centred
• Participate in service user reviews and multidisciplinary meetings
• Support service users to achieve their outcomes and maintain independence

Quality Assurance and Compliance

• Complete audits of care records, MAR charts, daily notes, and incident reports
• Undertake spot checks, observations, and competency assessments
• Monitor compliance with CQC Fundamental Standards and company policies
• Support investigations, complaints management, and safeguarding enquiries
• Escalate concerns promptly to management

Staff Support and Supervision

• Support induction, mentoring, and ongoing development of care staff
• Participate in staff supervisions, appraisals, and return-to-work meetings
• Monitor training compliance and mandatory training requirements
• Provide guidance and support to frontline staff during shifts and on-call periods

Stakeholder Engagement

• Liaise with service users, families, social workers, commissioners, GPs, district nurses, and other healthcare professionals
• Attend meetings with professionals and represent Link Direct Care Limited appropriately
• Promote effective communication between all parties involved in service delivery

Recruitment and Business Support

• Support recruitment activities, including interviews, onboarding, and safer recruitment checks
• Assist management with workforce planning and service development
• Support CQC inspections, local authority audits, and Home Office sponsor compliance requirements

On-Call Responsibilities

• Participate in the on-call rota as required
• Provide advice and support to staff outside office hours
• Escalate significant incidents appropriately

Work Location

Bowman House Business Centre, Bowman House, Whitehill Industrial Park, Whitehill Lane, Royal Wootton Bassett, Swindon, SN4 7DB

Training and Development

Course Contents

• Support individuals according to their personal care/support plan
• Take the initiative when working outside normal duties and responsibilities
• Recognise and access help when not confident or skilled in any aspect of the role
• Implement/facilitate the specialist assessment of social, physical, emotional, and spiritual needs
• Contribute to the development and ongoing review of care/support plans
• Provide individuals with information to enable them to exercise choice on how they are supported
• Encourage individuals to actively participate in the way their care and support is delivered
• Ensure that individuals know what they are agreeing to regarding the way in which they are supported
• Lead and support colleagues to understand how to establish informed consent
• Guide, mentor, and contribute to the development of colleagues in the execution of their duties and responsibilities
• Demonstrate dignity in their working role
• Support others to understand the importance of equality, diversity, and inclusion in social care
• Exhibit empathy for individuals they support
• Exhibit courage in supporting individuals in ways that may challenge their own cultural and belief systems
• Demonstrate and promote excellent communication skills
• Use and facilitate methods of communication preferred by the individual they support
• Take the initiative and reduce environmental barriers to communication
• Ensure that records and reports are written clearly and concisely
• Lead and support others to keep information safe, preserve confidentiality
• Support others to recognise and respond to potential signs of abuse
• Work in partnership with external agencies to respond to concerns of abuse
• Lead and support others to address conflicts or dilemmas that may arise between an individual’s rights and duty of care
• Recognise, report, respond to, and record unsafe practices and encourage others to do so
• Lead and mentor others where appropriate to promote the wellbeing of the individuals they support
• Demonstrate the management of the reduction of infection, including use of best practice in hand hygiene
• Promote healthy eating and wellbeing by supporting individuals to have access to fluids, food, and nutrition
• Carry out fire safety procedures and manage others to do so
• Develop risk assessments and use in a person-centred way to support individuals safely
• Manage, monitor, report, and respond to changes in the health and wellbeing of the individuals they support
• Take the initiative to identify and form professional relationships with other people and organisations
• Demonstrate, manage, and support self and others to work within safe, clear professional boundaries
• Take the initiative to evaluate and improve own skills and knowledge through reflective practice, supervision, feedback, and learning opportunities
• Demonstrate continuous professional development
• Carry out research relevant to individuals’ support needs and share with others
• Demonstrate where necessary mentoring and supervision to others in the workplace
• Demonstrate good team/partnership working skills
• Demonstrate their contribution to robust recruitment and induction processes