Visiting Angels South West Kent & East Sussex
Care Coordinator
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Company Description
Visiting Angels is a global care provider with strong community-based values, recognized as a leading home care organization in the United States and established in the UK since 2017. The company now operates 735 offices worldwide, including 45 in the UK, offering consistent, high-quality care services. Visiting Angels South West Kent & East Sussex focuses on a “carer centric” approach, prioritizing the wellbeing and development of its care team. Team members benefit from competitive pay rates, work-related benefits, and supportive working conditions. This commitment to staff leads to industry-leading retention and a stable, experienced workforce for clients.
Role Description
The Care Coordinator role is a full-time, on-site position based in Eridge Green, responsible for organizing and overseeing care services for clients within the local community. Day-to-day tasks include scheduling care visits, matching caregivers to clients based on needs and preferences, and maintaining accurate care plans and records. The Care Coordinator will liaise with clients, families, and caregivers to ensure care plans are followed and adjusted as circumstances change. The role involves managing inquiries, resolving issues promptly, and providing high-quality customer service to maintain trust and satisfaction. The Care Coordinator collaborates closely with the management team to support compliance, continuity of care, and efficient service delivery.
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Qualifications
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- Strong care coordination and case management skills, with experience organizing and monitoring individual care plans.
- Preferably NVQ3
- Knowledge of home care services and an understanding of best practices in person-centered care.
- Excellent communication skills, including clear verbal and written communication with clients, families, and colleagues.
- Customer service skills, with the ability to handle enquiries, resolve concerns, and maintain positive relationships.
- Ability to work on-site in Eridge Green, managing multiple tasks, priorities, and schedules in a fast-paced environment.
- Attention to detail and strong organizational skills, including accurate record-keeping and use of care management systems.
- Previous experience in a care coordination, home care, or similar role is a plus.
- NVQ 3 in social care for adults is a plus too.
- Own car.
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