Company Description

Home Instead Senior Care is the world’s leading provider of home care, live-in care, non-medical care and companionship services for older people. With passionate and motivated staff, award-winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our wonderful Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support. Our team has been rated ‘outstanding’ by the Care Quality Commission and we have been rated as a ‘5-star employer’ by WorkBuzz.

Role Responsibilities

• Understand and build effective and efficient schedules around our clients and CAREGivers.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match CAREGivers to new clients in conjunction with the client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
• Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
• Work with the Recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and CAREGiver information onto the electronic scheduling system.
• Act as our ‘out of hours’ duty officer one evening per week and one weekend per month.
• Act as a reserve CAREGiver on occasion if required.
• Carry out any other duties deemed necessary for the successful operation of the business.