• Provide day-to-day support and guidance to Healthcare Assistants.
• Communicate rota updates, service changes and client information clearly.
• Monitor attendance, punctuality and completion of scheduled visits.
• Escalate repeated attendance, performance or conduct concerns to the appropriate manager.
• Support Healthcare Assistants to work safely and within their role and scope of practice.
• Assist with resolving operational issues that arise during care delivery.

Compliance & Service Governance

• Ensure accurate records are maintained in relation to schedules, client communications and service changes.
• Support compliance with Right at Home policies and procedures, HSE contractual requirements and relevant legislation.
• Maintain confidentiality and handle personal information in accordance with GDPR and data protection requirements.
• Ensure incidents, complaints, missed visits and service disruptions are recorded and escalated appropriately.
• Work closely with the compliance and management teams to support safe and consistent service delivery.

Safeguarding & Risk Management

• Recognise and appropriately escalate safeguarding concerns.
• Follow company and HSE safeguarding procedures where concerns are identified.
• Report incidents, accidents and risks promptly.
• Support immediate risk management where concerns arise in relation to clients, staff or service delivery.
• Escalate serious or urgent concerns to senior management or emergency services where appropriate.

Communication & Teamwork

• Work closely with Business Managers, Supervisors, Healthcare Assistants, Recruitment, Compliance and other support functions.
• Liaise professionally with clients, family members, Public Health Nurses and other healthcare professionals where required.
• Participate in operational meetings and provide updates on scheduling, staffing and service delivery.
• Ensure clear handover of outstanding issues to relevant colleagues.
• Maintain professional and respectful communication at all times.

Health & Safety

• Promote safe working practices across the service.
• Respond appropriately to health and safety concerns raised by clients or Healthcare Assistants.
• Support safe lone-working practices.
• Report accidents, incidents, hazards and near misses in accordance with company procedures.
• Work in accordance with the Safety, Health and Welfare at Work Act 2005 and relevant company policies.

Key Performance Indicators

Performance within the role may include:

• Percentage of scheduled visits successfully covered.
• Reduction in missed or disrupted client visits.
• Timely management of rota changes and absences.
• Response times to client and Healthcare Assistant queries.
• Accuracy of scheduling and service records.
• Compliance with incident and escalation procedures.
• Client and Healthcare Assistant satisfaction.
• Effective communication and handover of operational issues.

Job Specification

Essential Criteria

Qualifications

• QQI Level 5 qualification in Healthcare Support, Community Care, Social Care or a recognised equivalent is desirable.
• Relevant safeguarding training.
• Manual Handling certification desirable.

Experience

• Previous experience within homecare, healthcare or a similar service environment.
• Experience coordinating staff, schedules or rotas is highly desirable.
• Experience dealing directly with clients, families and frontline employees.
• Previous experience within an HSE-funded homecare environment would be an advantage.

Knowledge

• A good understanding of:
  • Homecare service delivery.
  • Scheduling and rota management.
  • Safeguarding requirements.
  • Incident and complaint reporting.
  • GDPR and confidentiality.
  • Health and safety requirements.
  • Basic employment and working-time considerations relevant to staff scheduling.

Skills & Competencies

• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Ability to manage a busy and changing workload.
• Strong problem-solving and decision-making ability.
• Ability to remain calm and professional under pressure.
• Good IT skills and confidence using rostering and care-management systems.
• High attention to detail.
• Ability to work independently while contributing effectively to a wider team.
• Professional discretion when handling confidential information.

Personal Attributes

• Reliable and accountable.
• Authentic and professional in communication.
• Personable and approachable.
• Committed to supporting colleagues and clients to thrive.
• Calm under pressure.
• Flexible and adaptable.
• Solution-focused.
• Strong team player.

Working Conditions

• Full-time permanent position.
• 40 hours per week.
• Salary of €30,000–€33,000 per annum, depending on experience.
• Based in the Wexford / Gorey area.
• Primarily Monday to Friday, with flexibility required depending on operational needs.
• The position involves regular communication with Healthcare Assistants, clients, families and the wider management team.
• Occasional support outside normal office hours may be required depending on service needs.

Accountability

The Care Coordinator is responsible for supporting the safe, effective and reliable delivery of homecare services across Wexford and Gorey.

The role is accountable for maintaining accurate schedules, supporting Healthcare Assistants, responding to service changes and ensuring that client care is coordinated in accordance with Right at Home standards, our values of Accountable, Authentic, Personable and Thrive, relevant HSE requirements, company policies and applicable legislation.