KareHero
Care Expert
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Care Expert at KareHero
Old Street, London
Salary: up to £30k
About KareHero
KareHero is building technology to reshape care navigation and support outcomes across healthcare and financial wellbeing.
We are entering a critical phase of growth - evolving from a seed-stage, founder-led startup into a globally scalable business as we move towards Series A. Our front-line team, that speaks to unpaid carers everyday, is growing!
Overview
As a Care Expert, you will be a trusted guide for caregivers navigating the complexities of the care journey. This role requires a blend of empathy, expertise, and problem-solving skills to provide clear, practical, and unbiased advice during some of life’s most difficult decisions.
You will independently manage a caseload, offering personalised action plans and hands-on support to caregivers facing complex care needs. After completing our comprehensive onboarding program through Kare Academy, you’ll be equipped with the knowledge and tools to make a meaningful impact on caregivers and their families.
Who you are
- Has proven experience in customer-facing roles, ideally in healthcare, social care, or a fast-paced startup environment.
- Is highly empathetic and compassionate, with the ability to support caregivers in challenging circumstances.
- Excels in communication, with strong interpersonal and conflict-resolution skills.
- Thrives in a growing and evolving environment, demonstrating adaptability and a track record of success during times of change.
- Is comfortable using CRM and CX systems (e.g., HubSpot, Zendesk, Intercom) or learning new tools and technologies.
- Is eager to grow within an early-stage Care Team, developing expertise in care coordination, advocacy, and relationship management.
- Has knowledge of local authorities, social care structures, and/or working with vulnerable clients.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What the job involves
- Handle inbound and outbound communications via phone, email, and digital channels to support users on the KareHero portal.
- Be a key contact for our users and supporting them through their care journey (e.g. conducting care searches, advising on funding and helping users to understand their entitlement to care-related benefits). Own the care recipient relationship.
- Proactively reach out to care recipients, their representatives, and carers to ensure the smooth running of our relationships.
- Conduct personalised, needs-based conversations to onboard new users and provide ongoing support.
- Encourage engagement and customer growth through proactive outreach initiatives that enhance user satisfaction.
- Maintain accurate records of client interactions, document actions taken, and ensure timely follow-ups.
- Monitor and ensure the quality of care for care recipients, as well as their general health and circumstances. Escalate issues to the clinical team when needed.
- Be the point of contact for queries and concerns from care recipients and their representatives, including the management and investigation of conflicts and incidents.
- Participating in regular training and audits to stay current on legislation, regulations, and best practices.
- Collaborate with the wider team to provide feedback, shape service delivery, and contribute to product improvements.
- Track and achieve all relevant key performance indicators (KPIs) for successful business operations, supporting the whole business deliver its growth targets.
- Drive measurable success in user engagement, satisfaction, and positive outcomes for caregivers and their families.
- Develop an understanding of each care recipients’ situation, in order to deliver the optimum level of support. Identify the needs of each stakeholder involved in a care relationship and ensuring each receives the highest standard of service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Location
Hybrid, you will be required to work in the Old Street office at least 2 days per week.
Application Process
- Screening call with Richa, our Talent & People Lead, to understand your motivation to join KareHero and tell you about us (30 mins).
- Take-home task to get an understanding of your skills - we do not expect you to spend any more than an hour on the task.
- Interview with Ling Chan (Ops Excellence Lead), the Hiring Manager, to discuss your completed exercise and assess job-related skills (1 hour).
- Final interview with Ling and another member from the senior leadership to assess the cultural competencies fit with KareHero (30 mins).
We welcome applications from all backgrounds and perspectives and we can offer interviews at times that suit you if you have caring responsibilities, or find it hard to take time off work. If you consider yourself to be disabled under the Equality Act 2010 and would like to discuss reasonable adjustments for any part of the interview process then please simply flag this within your application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location