Rethink Mental Illness
Care Hub Service Manager
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Join Our Team as a Service Manager – Care Hub
Location: Coventry
Role: Full-time, 35 hours per week
Hawkesbury Lodge represents an important investment in supporting people across Coventry and Warwickshire on their recovery journey. Developed in partnership with Coventry and Warwickshire Partnership NHS Trust, the service combines a 14-bed residential rehabilitation service with an integrated Care Hub, providing a welcoming and recovery-focused environment. Together, these services offer personalised support to people living with severe and enduring mental illness, helping them build confidence, develop greater independence, enhance their wellbeing, and take positive steps towards living successfully within their local communities.
How you will make a difference as a Care Hub Service Manager
As a Care Hub Service Manager I empower people affected by mental illness to rebuild confidence, strengthen independence, and reconnect with their communities. Through focused, recovery‑based support, I help individuals set meaningful goals, overcome barriers, and access the resources they need to move forward and create lasting positive change.
As Care Hub Service Manager, I am responsible for the operational leadership and delivery of the Hawkesbury Lodge Care Hub, a structured day service providing therapeutic, psychosocial and recovery-focused interventions for residents and individuals from the wider community. I work under the leadership of the Head of Service (Registered Manager) and alongside the Residential Service Manager to deliver a fully integrated rehabilitation model.
I ensure the Care Hub delivers a high-quality, programme-based offer that supports individuals to build skills, engage in meaningful activity and progress towards greater independence. I work in close partnership with Coventry and Warwickshire Partnership NHS Trust (CWPT) and the Community Enablement Team to co-design and deliver an integrated model, including MDT working, shared care planning and aligned risk and escalation processes.
Key Responsibilities:
- Lead the delivery of a structured programme of therapeutic, psychosocial and recovery-focused interventions within the Care Hub in partnership with Enablement colleagues.
- Ensure the Care Hub operates effectively Monday to Friday, delivering a consistent and high-quality programme for both residents and community participants.
- Design, implement and continuously develop the Care Hub offer to meet the needs of the service specification and evolving population.
- Ensure all interventions are aligned to individuals’ care and recovery plans, promoting independence, life skills development and social inclusion.
- Support individuals to engage with structured activity programmes, including group work and 1:1 interventions.
- Contribute to achieving rehabilitation outcomes, including reduced dependency and successful move-on.
- Work in partnership with CWPT and Enablement Teams to deliver integrated care, including participation in MDT meetings and joint care planning.
- Co-design and embed Care Hub delivery in line with clinical input and system requirements.
- Ensure alignment between Care Hub and residential services to provide a seamless and flexible model of support.
- Oversee referral, assessment and review processes, ensuring timely access to the service and effective progression planning.
- Support the delivery of rehabilitation outcomes, enabling individuals to develop independence through supporting their goals and aspirations, including maximising their opportunities in community-based living.
- Ensure appropriate management of risk within the Care Hub, including dynamic risk assessment and monitoring.
- Support staff to identify deterioration or risks and ensure appropriate escalation to senior managers and clinical partners in line with agreed pathways.
- Embed clear escalation and incident management processes within day service delivery.
- Provide effective line management, supervision and support to Care Hub Mental Health Recovery Workers.
- Ensure staff are trained, competent and confident to deliver structured interventions and group work.
- Ensure accurate recording of interventions, outcomes and engagement within organisational systems.
- Monitor performance and contribute to reporting requirements, ensuring delivery of outcomes and KPIs.
- Ensure compliance with safeguarding, health and safety and organisational policies.
- Contribute to continuous improvement and development of the service model.
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Essential skills and experience:
- Level 3 or Level 4 qualification in Health and Social Care (essential); Level 5 Diploma in Leadership and Management (or working towards).
- Experience in delivering or managing structured programmes, group work or therapeutic interventions within mental health or social care settings.
- Experience in a supervisory or management role within mental health or social care services.
- Experience of working in mental health, rehabilitation or recovery-focused services supporting adults with severe and enduring mental illness and complex needs.
- Experience of managing risk, safeguarding and supporting positive risk-taking approaches.
- Ability to respond effectively to crisis situations and make appropriate escalation decisions.
- Experience of working collaboratively with NHS or statutory partners and within multi-disciplinary environments.
- Strong leadership, communication and organisational skills.
- Ability to motivate and develop staff and deliver high-quality, person-centred services.
- Knowledge and understanding of recovery principles and embedding the ethos of recovery into your own practice.
- Strong understanding of recovery-focused practice, social inclusion and rehabilitation approaches.
- Commitment to recovery-focused, person-centred approaches and co-production.
- I have a good understanding of health and safety and risk management.
- I am experienced in providing a first-class customer service and I can communicate effectively at different levels, face to face, written word and over the telephone.
- I exercise good judgment and to look positively for solutions rather than obstacles.
- Ability to motivate people and achieve positive outcomes.
- I am committed to collaborative working internally with colleagues and externally with partners to ensure a quality service is delivered.
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Desirable skills and experience:
- Experience working within a community service e.g. employment support, housing, advice etc.
- Knowledge of external agencies supporting people with SMI in Coventry and Warwickshire.
- Experience of community engagement.
If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.
Why join Rethink Mental Illness?
We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:
- An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
- Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
- Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
- Learning and development opportunities to help you grow your career.
- Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
- Recognition and rewards including discounts, cashback offers and a Blue Light Card.
- Referral bonus where you can earn up to £300 for introducing someone to our team.
Our commitment to inclusion
We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf
We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.
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