London Borough of Hounslow
Care Leaver Income Officer
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About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
This is an exciting opportunity to be part of our Children’s Commissioning Team. As a key member of our Children’s Commissioning team, you’ll be instrumental in supporting Care leavers maintain their rent accounts and sustain their tenancies before they progress to independent living arrangements.
This is a new role which will involve maximising income for internal budgets whilst working with stakeholders to develop and implement processes and procedures that ensure Care Leavers do not accrue rent arrears or council tax debts.
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You’ll drive value for money through strategic planning, commissioning, and service redesign, working closely with Finance Teams, internal Revenue and Benefits services and external providers.
About The Team You’ll Be Working In
The Children’s Commissioning Team work closely with a range of internal Council Teams, external service providers and partners across the Health, Social Care and Education systems. The overall team leads on a range of strategic Council Priorities for Children and Young People and is made up of both a strategic and an operational functions. The team has a wide range of roles including Commissioners, Contracts Officer, Placement and Quality Assurance Officers. A key aim of the team is to support Children and Young People to achieve their best outcomes and achieve their potential, whilst simultaneously ensuring the Council achieves value for money from the services it commissions. This role will report directly to the Head of Commissioning and attend and report to various Board meetings.
About You
You are committed to improving the lives of Children and Young People and their parents and/or carer’s, through good quality services that meet local need and align with the Council’s goals. You understand the range of inequalities experienced by young people and can advocate effectively for young people and their families, addressing inequalities and driving value for money in planning and service redesign. You have strong communication skills, you engage effectively with a broad range of stakeholders, and always maintain confidentiality. You have a proactive, flexible, responsive approach, always seeking to provide the highest levels of customer service. You can work autonomously and creatively, generating new ideas to improve service delivery. An ability to process and understand key legislation and duties of the local authority.
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If the points below resonate with you, we’d love you to put in an application:
- Proven Written Communication Skills: You excel at drafting clear processes and reports that drive action and achieve results, crucial for developing new systems and communicating with stakeholders.
- Proven Stakeholder Management Skills: You can skilfully forge and nurture strong relationships with a range of stakeholders, balancing interests and aligning expectations to support positive outcomes.
- Demonstrable Service Improvement Delivery: You can lead efforts to drive continuous service improvement, achieving outstanding performance through both strategic oversight and hands-on management.
- Experience of Collaborative Working with Other Organisations: You thrive in partnering with diverse teams and organisations, turning collective goals into reality and improving outcomes in the procurement and delivery of home-based care services.
Read more about the work you’ll be doing in the Role Profile.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email:
Interviews for this job will be held during week commencing 12th October 2026.
Email:
Interviews for this job will be held during week commencing 12th October 2026.
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