Country Cousins
Care Relationship Executive
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Country Cousins is part of the Trinity Homecare Group, one of the UK's leading home care providers. Together with our sister brands, we combine over 60 years of care expertise, helping thousands of people across the UK to live safely and independently in their own homes.
Role Description
The Care Relationship Executive (CRE) working for the Country Cousins is responsible for delivering an exceptional client and carer experience throughout the care journey, from registration and placement through to ongoing service delivery. The role holder is accountable for matching clients and carers, building strong relationships, driving client retention, and ensuring continuity of service.
As a member of the Operations Team, the CRE works in a fast-paced environment, balancing relationship management with the achievement of KPIs and SLAs that support service excellence, client satisfaction, and business performance.
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Key Skills & Competencies
- Excellent customer service, communication, and relationship-building skills.
- Highly organised with strong administration, workload management, and attention-to-detail skills.
- Solution-focused with strong problem-solving capability.
- Ability to work effectively under pressure and manage competing priorities.
- Proactive, self-motivated, and results driven.
- Able to work independently and as part of a team.
Person Specification
- Experience in customer service, client relationship management, or care coordination.
- Excellent verbal and written communication skills.
- Strong organisational and administration skills.
- Experience managing multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office, particularly Excel.
- GCSE English Grade C/4 or above.
- Ability to build strong professional relationships both internally and externally.
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Desirable
- Experience within health and social care, homecare, or recruitment.
- Knowledge of live-in care services.
- Experience working with CRM systems.
- Understanding of KPI and SLA-driven environments.
Salary
£27,000 per annum
Working Hours
Monday to Friday 09:00 - 17:00
Hybrid Working
From home 2 days per week
Paid on Call
17:00 - 20:00 Monday to Friday 1 week in 8
Benefits
- Free Fruit!
- 25 days leave plus your birthday off and standard bank holidays - total 33 days
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