Home Instead
Care Scheduling Administrator
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Care Scheduling Administrator
Company Description Home Instead is a leading provider of high-quality, relationship-led care for older people, supporting them to live independently in the comfort of their own homes. With a strong focus on companionship and person-centred support, we offer minimum one-hour visits, allowing time to truly get to know our clients and provide unhurried, meaningful care. Our award-winning training ensures our Care Professionals are equipped with the skills and confidence to deliver exceptional support. We are proud of our outstanding reputation and take great care in matching our Care Professionals with clients based on shared interests and personalities, helping to build genuine relationships and trust. This approach enables us to deliver truly personalised care that enhances the quality of life for those we support.
About the Role
Are you highly organised, proactive, and passionate about making a difference behind the scenes? We are looking for a Care Scheduling Administrator to join our friendly and dedicated team. This is a key role within the office, ensuring our clients receive consistent, high-quality care through effective scheduling and coordination of our Care Professionals. You will:
- Create and manage care schedules
- Ensure continuity of care for clients
- Support both clients and Care Professionals
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You will also participate in the on-call rotation, covering one weekday evening and two weekends in four, to handle phone calls, schedule changes, and client support.
Key Responsibilities
- Create and manage care schedules to ensure consistency and continuity for clients
- Match Care Professionals to clients based on needs, location, and compatibility
- Respond promptly to changes (e.g., sickness, emergencies, new care packages)
- Maintain accurate and up-to-date records using care management systems
- Communicate effectively with Care Professionals, clients, and the office team
- Support coordination of new client start-ups and ongoing care reviews
- Work closely with recruitment to ensure adequate staffing levels
- Participate in on-call rotations to cover emergencies
- Provide support for client calls during assigned shifts
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Requirements
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Previous experience in a care, scheduling, coordination, or administrative role
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Strong organisational skills, with the ability to prioritise and multitask
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Excellent communication and interpersonal skills
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Confidence using IT systems and scheduling software
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Ability to remain calm and solution-focused under pressure
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A genuine passion for delivering high-quality care
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Care Experience and experience with scheduling (listed separately in original but likely implied under qualifications—removing redundancy)
Application Deadline
27 February 2023
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