Home Instead
Care Scheduling Administrator
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Care Logistics Scheduler – Home Instead
About the Company
- Providers of private luxury at-home care
- Supporting clients to live independently in their own homes—just how they want to
- Mission: Enables older individuals to age with dignity and according to their own lifestyles
About the Role
Home Instead is a trusted provider of high-quality, relationship-led care for older people, empowering them to maintain independence in their own homes.
- Focus on companionship and person-centred support
- Minimum one-hour visits allow time for meaningful connections and unhurried, tailored care
- Award-winning training ensures expert, confident Care Professionals
- Matching clients with Care Professionals based on shared interests and personalities to build trust and genuine relationships
Care Logistics Schedulerrole
Location: Home Instead offices
Why Join Us?
Are you highly organised, proactive, and driven by the desire to make a difference behind the scenes? We’re looking for a dedicated Care Logistics Scheduler to join our team and:
- Ensure consistent, high-quality client care through flawless scheduling and coordination
- Bridge the gap between Care Professionals and clients, fostering continuity
- Join our collaborative, client-focused team.
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Key Responsibilities
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Care Scheduling:
- Create and manage care schedules to maintain consistency and continuity for clients
- Match Care Professionals to clients based on needs, location, and compatibility
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Response & Coordination:
- Prioritise and resolve scheduling changes due to sickness, emergencies, or new care packages
- Maintain accurate records in care management systems
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Communication & Support:
- Liaise effectively with Care Professionals, clients, and internal teams
- Assist in new client onboarding and ongoing care reviews
- Work with recruitment to ensure adequate staffing levels
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- On-Call Responsibilities:
- Participate in on-call rotations including:
- One weekday evening shift
- Two weekend shifts (every 4 weekends)
- Support incoming/outgoing calls, coordinate scheduling changes
- Provide emergency client support when required
- Participate in on-call rotations including:
Requirements & Qualifications
Experience Needed:
- Previous experience in scheduling, coordination, or administrative roles
- Familiarity with care logistics (preferred)
Key Skills & Traits:
- Organisational prowess with strong multitasking and prioritisation abilities
- Excellent communication and interpersonal skills
- Proficiency with IT systems and scheduling software
- Remains calm, solution-oriented under pressure
- Passion for high-quality care and supporting independence
Advert Closes: 27 February 2023
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Jessica, London
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