River Exe Healthcare
Care Service Facilitator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Care Service Facilitator
River Exe Healthcare Care Service Facilitator
Reports To: Registered Manager
Pay: Hourly rate £13.50
Location: River Exe Healthcare, local office dependent on vacancy. However, you may be required to support other office locations in line with business needs.
Hours: Monday to Friday, 9:00am to 5:00pm, with flexibility as required.
Main Purpose of the Role
To provide high-quality care coordination and administrate duties to support the day-to-day operations of the office and service. The Care Service Facilitator will be responsible for staff rostering, shift allocation, managing staffing levels, maintaining accurate records, supporting compliance processes, and ensuring continuity of care for service users. The role will work closely with the Registered Manager, care staff, service users, and external professionals to maintain high standards of service delivery and operational performance.
Care Coordination & Roster Management
- Create and manage staff rotas.
- Allocate shifts and ensure care packages/care runs are fully staffed.
- Manage sickness, annual leave, and emergency cover.
- Monitor staffing levels and identify rota gaps.
- Send schedules and rosters to the service users.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Administrative & Financial Management
- Maintain accurate records and management systems.
- Support payroll through accurate timesheet and rota information.
- Assist with reporting and compliance documentation.
- Support in the management of additional financial functions such as debtors, and payroll.
- Assist with compliance checks.
- Maintain training and certification records.
- Collate required information in line with weekly and monthly deadlines.
- Participate in quality assurance and continuous improvement initiatives.
Service Standards
- Respond to telephone and email enquiries.
- Use care management and rostering software.
- Maintain confidentiality and service user rights.
- Engage with staff and service users over the telephone, handling queries, and directing them to the relevant team member.
- Help to resolve day-to-day queries from staff or service users.
- Develop good working relationships with key stakeholders and other healthcare professionals.
- Follow up with District Nurses (DNs) and General Practitioners (GPs) as required.
- Liaise with care staff, clients, external professionals, and third-party organisations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications & Skills
- Experience in care coordination, scheduling, or healthcare administration.
- Strong organisational and communication skills.
- NVQ Level 3 in Health & Social Care desirable.
- Experience in financial record-keeping and office management.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Working Hours: Full-time, with flexibility as required by the business.
This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her Manager.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills