Bellrock Group
Care Tech Coordinator
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Leicester
Role Overview
The Administration Coordinator is responsible for all elements of administrative support and effective allocation of work to field-based technicians using the company’s works allocation system. The role ensures that planned and reactive tasks are scheduled efficiently, resources are optimised, and service level agreements (SLAs) are met. This position acts as the key coordination point between the service desk, technicians, and management, supporting smooth day-to-day operations.
Key Responsibilities
- Allocate planned, reactive, and compliance-related tasks to field engineers via the works allocation system.
- Prioritise work in line with SLAs, client requirements, and operational priorities.
- Monitor engineer availability, skills, and location to optimise job assignments and minimise travel time.
- Re-assign or escalate tasks as required in response to emergencies or changing priorities.
- Maintain accurate records of job allocation, progress, and completion within the CAFM/works management system.
- Provide engineers with job details, documentation, and updates to ensure successful task delivery.
- Track work orders through to completion, ensuring updates are captured and closed in the system.
- Support reporting on job status, completion rates, and SLA compliance.
- Invoicing tasks, work permits, and other administrative support as required.
- Act as a key point of contact between technicians, the service desk, and contract managers.
- Liaise with clients, suppliers, and subcontractors as required to arrange access, permits, or additional support.
- Provide regular updates to stakeholders on scheduling issues, delays, or escalations.
- Ensure clear, professional communication with technicians to support productivity and service quality.
- Parts reconciliation and Invoice uploads to internal systems.
- Contribute to process improvements in scheduling and job allocation to increase efficiency.
- Identify potential resource gaps or recurring scheduling issues and escalate to management.
- Assist with system updates, data cleansing, and reporting to improve accuracy and visibility.
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Skills & Experience
- Experience in a scheduling, coordination, or administration role (ideally within FM, engineering, or service delivery).
- Strong IT skills, with experience using CAFM/work allocation systems.
- Excellent organisational and time management skills, with the ability to prioritise tasks under pressure.
- Strong communication skills, both written and verbal, with the ability to liaise effectively with engineers and stakeholders.
- Attention to detail with accurate data entry and record-keeping skills.
- Experience in facilities management, engineering, or technical services sector.
- Knowledge of SLAs, KPIs, and compliance requirements in FM.
- Familiarity with mobile workforce management tools or scheduling software.
- Invoice administration.
- Parts reconciliation.
- Highly organised and detail-oriented.
- Customer-focused with a professional approach.
- Problem-solving and ability to adapt to changing priorities.
- Team player with strong interpersonal skills.
- Proactive, reliable, and able to work under minimal supervision.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between the Leicester office and your home address on a hybrid basis, Monday to Friday, 08.00am to 16:00pm.
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What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
- 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Liftshare
- Virtual GP
Why Bellrock?
At Bellrock, our people make the difference.
We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.
We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.
Inclusion
We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.
Apply today.
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