Derbyshire County Council
Careline Support Co-Ordinator (2 Posts)
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Careline Support Coordinator
About the Role
We are currently looking to appoint a Careline Support Coordinator to join our Independent Living Service Team.
As a Careline Support Co-ordinator you will provide an effective, efficient, and customer-focused housing-related support service to elderly and vulnerable residents within South Derbyshire.
You will work with customers to understand their needs through a structured support plan and provide suitable advice and solutions to their housing or support problems, signposting residents to various agencies, groups, and sources of help.
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You will also be required to attend out-of-hours calls on a shared-on call rota. This may involve helping fallers off the floor using specialist lifting equipment to responding to ill health emergencies.
Requirements
To be successful in this role you will need to be a self-motivated and flexible individual who can work to high customer care standards with minimum supervision. You will need excellent communication and organizational skills and the ability to remain calm under pressure, with the ability to work on your own initiative but also as part of a team. Experience in this type of role is preferred, but not essential, as full training will be provided.
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You will be required to be fully mobile, visiting customers across the district so your own car is essential.
Contact Information
If you require an informal discussion after reading the supporting documentation, please contact Karen McMurrugh Independent Living Supervisor on 01283 228798 or 07976081934.
Provisional Interview Date
Week commencing 12 October 2026
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