Norwich City Council
Caretaker
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Caretaker Job Description
We are recruiting for a Caretaker to join our Caretaking team across a Housing Stock. The successful candidate will join a well-established team to ensure the security, safety, cleanliness, maintenance, repair, and monitoring of communal areas. Along with assisting tenants in offering guidance, assistance, and advice.
Responsibilities
- Develop and maintain effective working relationships with tenants and other members of the public, including advising tenants on the use of equipment and services provided.
- Promote and implement the Council's equal opportunities policies and practices in relation to employment and services.
- Attendance at evening and day meetings when requested.
- Contribute to the development of self and others within the role. To include attending relevant training courses and participating in team meetings.
- Contribute to the maintenance of a healthy, safe, and secure environment including carrying out estate inspections and completing minor repair and maintenance in communal areas.
- Carry out cleaning duties to the standard set down by the British Industrial Cleaning Science (BICS).
- Steam clean communal areas.
- Maintain Health and Safety working practices, complying with all of the Council's Health and Safety policies and procedures.
- This position is very much self-motivated and the Post holder will work under minimum supervision.
- Maintain security of premises and contents within the area of responsibility.
- Carry out Fob Programming.
- Record all incidents and emergencies in the diary and on a computer system.
- Monitor and record maintenance, cleaning work undertaken by contractors on site.
- Maintain computer records and input details into records.
- Update databases, complete records of incidents.
Essential Skills Required
- Carry out/complete manual tasks.
- Follow policies and procedures.
- Complete tasks.
- Contribute to the work of the Neighbourhood Service Team.
- Carry out duties from a step ladder/steps.
- Communicate with tenants verbally.
- Numeracy and literacy skills.
- Ability to build effective working relationships with managers, staff, and residents.
- Able to enthuse and motivate people.
- Adaptable and flexible approach that will meet the service demands.
- Attend meetings outside of normal hours.
- Able to build trust and confidence.
- Industrial grade cleaning duties.
- Working on their own initiative and being a team player.
- Knowledge of building maintenance.
- Knowledge and experience of caretaking duties.
- To be able to offer excellent customer services.
- Interpersonal skills required to resolve resident issues.
- Basic computer skills.
- Working with steam cleaners.
- High & low-speed polishers, wet and dry VAX.
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Educational Requirements
- Full driving license required.
- British Institute of Cleaning Science (BICS).
- Knowledge of COSSH (full training provided).
Why Work for Us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich: Home | Work in Norwich
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve. To find out more about what it is like to work in local government, visit: Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life, or a sideways move – we have a variety of challenging employment opportunities for everybody.
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Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays, and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment, and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation, or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore, it is important to give as much detail as possible, including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life, or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS).
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees.
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas.
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support.
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